Program Manager (Women's Unit)

Phoenix House Florida•Citra, FL

5d•Onsite

About The Position

The Program Manager will oversee the day-to-day operations of the Women’s Residential Unit, which has a 58-bed capacity. This role is responsible for maintaining a caseload of clients and providing sound, therapeutic treatment in a residential setting, ensuring the ongoing maintenance of all clinical program components.

Requirements

Master’s Degree in a related field from an accredited college or university.
A current, valid State of Florida license in at least one of the following: Licensed Counselor or Licensed Mental Health Counselor (LMHC), Licensed Clinical Social Worker (LCSW).
Minimum five (5) years of experience working with substance abuse clients in a residential treatment program.
Minimum two (2) years of experience supervising a clinical staff in a behavioral, mental health and/or substance abuse facility, preferably working with long term clients, public and criminal justice clients.
Thorough knowledge of program management principles, clinical systems and operations, quality assurance, and regulatory/accreditation agency requirements.
Prospective employees will be required to successfully pass the Florida Department of Children and Families (DCF) Level II background check and the Department of Corrections (DOC) background check upon selection for hire.

Responsibilities

Directly supervise the staff of counselors at the Women’s Unit, including interviewing, hiring, and training; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
In partnership with the Clinical Director, develop, coordinate, and maintain clinical program policies and procedures of the Women’s Unit, and modify as necessary the overall program parameters.
Analyze, recommend and support practices seeking to improve performance on quality measures to engage in work redesign, changes in organization systems, policies and procedures, and quality improvement processes within the organization.
Develop and implement educational curricula for the behavioral health educational program, and evaluate the effectiveness of the curricula.
Review and develop treatment plans, ensuring that all treatment plans are specific, measurable, attainable, realistic, and timely. Review treatment plans to determine that they are reflective of client’s progress and development and that the client was appropriately involved in the process.
Ensure client charts comply with CARF and/or other state agency standards, using Welligent Electronic Medical Record through regular chart review.
Ensure compliance with accreditation standards and requirements to include federal, state, and local certifying and licensure bodies.
Review client records for quality of treatment documentation and planning.
Provide and facilitate quality assessment and improvement training for staff development of direct reports.
Facilitate weekly treatment planning meeting, group clinical supervision meeting, and counselor/program staff meeting.
Participate in quality assurance and utilization review activities as directed by the Clinical Director.
Coordinate with Clinical Director and other team members to monitor and ensure compliance with State licensing and regulatory standards.
Complete all documentation requirements in a timely manner. Assist administrative staff to ensure that billing is accurate and reflective of the services provided.
Maintain Ceridian Source Self-Service (CSSS) files and complete E-learning requirements in a timely fashion.
Monitor adherence to company and department policies, procedures and practices.
Maintain a positive working relationship with agencies, resources, and families to coordinate services for client care; provide information on substance abuse treatment resources and services; and make necessary referrals.
Complete and timely submit all reports and documentation required by various funding sources.
Create and support a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the company’s policies.
Be on-call and available for emergency situations.
Serve as a role model through positive, appropriate conduct and participation in special agency events. Project a positive image to the public.
Demonstrate proficiency in Phoenix House's electronic health record system (Welligent) sufficient to fulfill the duties required by this position within 30 days of employment.