Program Manager

AID of Indiana•Marion, IN

13d•Hybrid

About The Position

The Program Manager will oversee and supervise House Managers in assigned houses, providing ongoing training and support to House Managers and Direct Support Professionals (DSPs). This role involves regular communication with HR regarding staff issues and open shifts, participation in administrative meetings, and assisting in disciplinary actions with guidance from the Program Director. The Program Manager is responsible for completing payroll by the designated deadline, monitoring time punches and overtime, and overseeing individual transitions with the transition team. They will ensure all PCISP's are current and in the home, and that staff are up-to-date with individual and BC trainings. The role requires responding to emails within 24-48 business days, following up on incident reports, and participating in quarterly and annual meetings for persons served. The Program Manager will conduct monthly House Meetings, complete annual performance reviews, and be responsible for on-call duties as needed. Collaboration with other departments is essential to maintain AID expectations and state guidelines. Regular audits of various systems (Therap, EVV, Relias, Paycom, paperwork, home condition, individual status) will be conducted. The role also includes uploading hard copies to the drive by the deadline and performing other duties as assigned. The Program Manager must be able to work in the houses when needed, lift at least 50 lbs, and demonstrate the AID culture, values, and mission statement.

Requirements

Has experience working with individuals with Intellectual Disabilities’
Valid Driver’s License
Current Auto Insurance
CPR Training

Nice To Haves

Bachelor’s Degree preferred but not required with the appropriate experience

Responsibilities

Oversee & Supervises House Managers in assigned Houses
Provide ongoing training and support to House Managers and DSP’s
Communicate with HR on staff issues and open shifts
Participate in administrative meetings
Assist in disciplinary actions for House Managers and DSP’s with the guidance and approval from Program Director
Give direction to House Managers with scheduling conflicts
Complete payroll by designated deadline
Make the necessary adjustments for all assigned employees payroll
Monitor time punches and overtime
Oversight of assigned individual’s transitions with transition team; Completion of required documentation; preparing the service location for the CM walk thru, etc.
Make sure all PCISP'a are current and in the home
Make sure all staff are up to date with individual trainings and BC trainings
Response to all emails within 24-48 business day
Respond to Program Director on follow up questions from Incident Reports
Participate and attend all quarterly and annual meetings for the persons served on caseload
Conduct House Meetings Monthly with House Managers; provide training and updates per company policy
Complete annual performance reviews of all DSP’s and House Managers with the guidance and approval of HR and (or) Program Director
On call responsibilities per business needs
Communicate with individual teams on the individuals care, progress, health and safety, etc.
Collaboration with other departments to maintain AID expectation and state guidelines.
Conduct regular audits at all service locations but not limited too: Therap, EVV, Relias, Paycom, monthly paperwork, condition of the home, individual status, and any other audits requested.
Upload all hard copies on the drive per deadline.
All other duties as assigned
Must be able to work int the houses when needed
Must be able to lift at least 50 lbs
Must demonstrate AID culture, value, and mission statement.