Program Manager

Sybridge Technologies•Fitchburg, MA

About The Position

SyBridge Technologies was established in 2019 by Crestview Partners to create a global technology leader that provides value-added design and manufacturing solutions across multiple industries. SyBridge is the combination of 15 acquisitions made to combine different products, services and technologies into a singular technology-enabled solution. SyBridge is based in Southfield, Michigan and has 20 locations throughout North America, Europe and Asia. For more information, please visit www.sybridge.com . Position Summary In support of the Mission, Vision and Values of SyBridge Technologies Group of Companies, the Program Manager is responsible for administratively maintaining and organizing customer accounts with an expertise in the injection mold industry. Reporting to the General Manager, the Program Manager ensures the team meets or exceeds all goals and objectives required from this department.

Requirements

Certification or College Degree or Equivalent Experience
Minimum 10 years' experience in the Plastic Injection, Mold Making industry
Computer proficient in Microsoft Office Suite, including Microsoft Project
Experience in injection mold design and/or manufacturing
Strong attention to detail and analytical skills
Strong interpersonal, communication and relationship building skills
Proficient in time management, written and verbal communication skills
Excellent organizational and planning skills
Ability to perform under pressure and work independently
Ability to prioritize tasks and meet tight deadlines as required
Successful applicants will be required to complete a background check
This position will require prolonged computer use and sitting for periods of time.

Nice To Haves

Unigraphics training or experience a Plus
Experience in injection molding is an asset

Responsibilities

Maintain knowledge of the status and progress of required molds going through engineering and the manufacturing floor
Highlight quality and delivery issues to the necessary departments and work to correct issues with team
Work with the Junior Program Managers and Account / Program Team Leader to provide all related information to the General Manager SyBridge Management Team
Develop a good working knowledge of customer’s standards and expectations to properly line up internal staff
Assure product design meets internal/external specifications by following the work order throughout the company
Assist the Business Development Manager team with feasibility meetings and kick offs as required
Ensure all paperwork is correct, verifying that purchase orders and quotes are correct and match
Assist the Program Manager and Account / Program Team Leader to maintain the design and build process of a program from the initial quotation through to final delivery, making changes as required by the customer
Work closely with Program Managers, Account / Program Team Leader and/or Business Development Manager as a team on customer accounts
Offer support for new build quotes to the Estimating Department for completion as required
Track and monitor customer’s purchase orders with the assistance of the Accounts Receivable department as well as monitor and track outstanding payments from customers
Understand and present the company as a global provider to new clients while maintaining a firm knowledge of each location’s capability
Maintain safe operations by keeping work area clean and organized, and by adhering to safety procedures and regulations
Travel when required
Other duties as assigned or when required for this position
Participate in required meetings and training as required
Follow timelines established by the Program Manager’s and Account / Program Team Leaders to effectively organize resources and ensure that customers consistently are given priority
Schedule tool tryouts if required by the customer
Liaison with customer purchasing and engineering
Regularly communicate new product launches and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff
Lead engineering changes through the Production Supervisor
Lead internal and customer design reviews and ensure both SyBridge and customer documentation is completed
Lead internal and external tryouts
Track and ensure specified molds achieve all key milestone dates and communicate to the Account / Program Team Leader and/or Business Development Manager should problems arise
Update work orders and distribute to the mold making leaders and required departments
Provide coverage for the Program Manager and/or Business Development Manager by responding to customers’ needs via phone or email