Program Manager - Detoxification Program

Volunteers Of America, Utah • Salt Lake City, UT

just now • Onsite

About The Position

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Position Summary
Directs the overall operations of the Adult Detoxification program and actively coordinates the day-to-day operations. This includes program oversight, supervision of the program staff, development of policy and procedure, assuring adherence to licensing and contract requirements, and budget oversight, including Medicaid enrollment and billing. Ensuring the program provides the highest quality services to clients in accordance with VOA mission and policy.

Requirements

• Clinical Masters degree and licensure (CMHC, ACMHC, LCSW, CSW) preferred. Bachelor’s degree in a social services field or equivalent experience acceptable, including at least two years of supervisory experience. May include two to three years of field experience with substance abuse and addiction and/or clients experiencing homelessness. Any combination of education or experience and training which provides the following knowledge, skills, and abilities, including, but not limited to:
• Understanding and/or training in: Trauma Informed Approach, Motivational Interviewing, Trans-theoretical Model - Stages of Change.
• Excellent verbal and written communication skills; attention to detail.
• Remains calm and responds appropriately in crises.
• Ability to prioritize multiple tasks; flexibility to respond to changes.
• Organize, prioritize, and independently complete multiple tasks.
• Obtain and maintain CPR and First Aid Certifications.
• Computer literate with familiarity of Microsoft Office.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures. Interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Driving is required: must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency’s liability policy.
• Pass a pre-employment drug screen and Utah DHS – Office of Licensing background screening.

Nice To Haves

• Clinical Masters degree and licensure (CMHC, ACMHC, LCSW, CSW) preferred.

Responsibilities

• Evaluate and implement program policies, procedures, and practices to ensure that they are client centered, meet client needs, are effectively administered, trauma informed, and are in line with program and agency mission.
• Guide the program through operational changes that may occur due to licensing or payor requirements or changes in known best practices.
• Utilize appropriate licensing, agency, and contract requirements to guide daily program operations and program development.
• Oversee and implement policy and procedure focused on rapid Medicaid enrollment and accurate Medicaid billing.
• Maintain compliance with funders and/or contracts throughout the year. Coordinate annual licensing and audit process and monthly progress reports to funders.
• Assist in preparing program budgets, participate in monthly budget meetings, and manage program spending within approved budget limits.
• Act as hiring, onboarding, and training manager for all members of the management team.
• Provide training and ongoing supervision of direct reports including monitoring task completion, timely completion of documentation, addressing performance issues, and annual evaluations. Provide any training and guidance as needed to achieve the expectations of each position to provide a consistent delivery of services.
• Provide leadership and oversight of all case management functions to ensure services are delivered with consistency, clinical integrity, and alignment with best practices.
• Conduct regular staff meetings and trainings to discuss best practices, address concerns, promote teamwork, and encourage the emotional health and well-being of staff members.
• Coordinate and collaborate effectively with agency and community partners to provide a continuity of care for clients, build positive working collaborations, assist in meeting client needs, and connect them with needed resources.
• Provide the necessary training and support to ensure emergency and crisis situations are handled in the most effective and compassionate way.
• Provide on-call support to the on-call manager and provide crisis management support to staff as needed.
• Resolve disputes, complaints, and grievances between staff and/or clients in a timely manner.
• Escalate major concerns and incidents that have threatened the safety of clients, staff, or the facility to the Division Director. Staff incidents with Division Director and create and follow through with a plan of action to address the situation.
• Performing work on site is required to provide direct supervision to staff and to be accessible to clients.
• Attend work as scheduled.
• Maintain licensure (if applicable).
• Have a clear understanding of and adherence to Federal Confidentiality and HIPAA laws.
• Train annually in de-escalation.
• Proactively expand and integrate knowledge of community resources and evidenced based practices.
• Take action and make decisions within position’s scope of responsibility.
• Demonstrate perseverance and stamina in the delivery of services to clients with multiple complex problems.
• Participate in various meetings and trainings as needed at various locations.
• Learn, utilize, and endorse agency selected clinical techniques, including Motivational Interviewing, Trans-theoretical Model (Stages of Change), and Trauma Informed practices.
• Perform other duties as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager