Program Manager, Conference Program

NAFSA: Association of International Educators•Washington, DC

just now•$60,000

About The Position

Together with the Senior Director, Conference Program and the Deputy Executive Director, Knowledge Development, the Program Manager, Conference Program works on developing, managing, and evaluating the content of NAFSA’s annual conference, which brings together over 8,000 international education professionals from around the world in the field of international education. Working closely with the Senior Director, the Program Manager is expected to work with a high degree of independence on managing specific tasks for the annual conference program, and works closely with the member conference planning committee, the conference department staff, and other NAFSA staff who support the annual conference. Attention to detail, maintenance of the conference database, strong interpersonal skills, and ability to communicate timelines effectively are critical for this position.

Requirements

Bachelor’s degree or equivalent combination of education and experience
Minimum two (2) years of professional experience with some applicable exposure to or direct experience with conference planning or program management preferred
A track record of excellent customer relations support
Demonstrated ability to appropriately prioritize, manage, and complete multiple projects and assignments while meeting competing deadlines
Experience managing complex data with high accuracy
Ability to effectively collaborate with internal and external stakeholders in a fast-paced environment
Strong communication skills, both oral and written, including web-based applications and presentation delivery
Exceptional organizational skills and attention to detail
Proficiency with Microsoft Office suite products, with emphasis on Excel/spreadsheet applications

Nice To Haves

Experience with databases and/or association management software, as well as various web or cloud-based conferencing platforms
Experience in volunteer engagement and/or international education
Experience managing content and speakers for conferences or large meetings
Familiarity with Cadmium or similar conference management software
International travel or education experience

Responsibilities

Assist with the online call for proposals and proposal submission process
Assist with the review of session proposals and manage the pool of peer reviewers
Maintain an accurate proposal and presenter database
Manage presenter communications, including notifications, preparation, and policy with high level of judgement and customer service
Assist Senior Director to develop the conference program schedule
Coordinate the selection and organization of poster fairs held at the Annual Conference which includes close communication with volunteer leaders.
Ensure successful management of the on-site and virtual poster fairs at the annual conference, leading with innovation
Together with the Senior Director, serve as a staff partner to the Annual Conference Committee (ACC), ensuring a productive, and meaningful professional development experience and outstanding conference program
Work with the volunteer local arrangements team to develop networking programming at the conference and coordinate volunteer management on site at the conference.
Monitor speaker and conference program inboxes, answering inquiries with accurate, helpful information
Serve as staff point of contact for inquiries regarding the conference online proposal system, online program planner, and conference app
Maintain accurate conference program database
Input new events and speaker information into the program database system, with strong attention to detail and accuracy
Create and maintain online content for conference web pages using NAFSA’s content management system, ensuring that all information is accurate and up-to-date
Assist Senior Director to analyze conference evaluation data
Performs other duties as assigned in support of NAFSA’s conference program and strategic objectives