Conference Assistant Manager

The Broadmoor Hotel's Talent Acquisition Team • Colorado Springs, CO

1d

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Conference Services team this role will be responsible for the planning, coordination, and flawless execution of corporate and social events. This role serves as the primary liaison between clients and hotel departments, ensuring all event details are executed to the highest service standards. The Conference Assistant Manager oversees logistics from initial planning through post-event. Follow-up while delivering exceptional guest experiences.
Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.

Requirements

• Bachelor’s degree in hospitality preferred with a minimum of two years’ experience in conference/event planning or a related field.
• Experience with Microsoft Office Suite (Word, Excel, Outlook) as well as knowledge of Delphi software and SocialTables preferred.
• Ability to directly supervise 1 employee (conference assistant). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times

Responsibilities

• Serve as a primary point of contact for conferences, meetings & social events from event contracting through post-event follow-up.
• Manage / Supervise all aspects of events, including the room setup, AV, décor placement, catering and guest service.
• Work cohesively with the culinary, banquets, front office, and the operational team to deliver a seamless experience.
• Drive revenue and exceed goals through upsells in banquets food & beverage to assigned groups.
• Forecast food & beverage events for assigned groups.
• Provide excellent customer service and manage customer expectations.
• Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event.
• Maintain budgets, communicating to clients about estimated expenses.
• Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, and post-event reports.
• Conduct pre-conference meetings and post-event meetings.
• Lead Planning Site Visits.
• Leads with honesty and transparency.
• Leads by example, embodying Broadmoor service standards comprehensively and consistently.
• Values and proactively seeks the input and contributions of others to achieve the best outcomes.
• Embraces feedback with self-awareness and desire to ensure the team is at its best.
• Shows humility to learn and develop from limitations and opportunities to improve.
• Actively engaged in ensuring compliance and training within the department.
• Adheres to all hotel standards, policies, and procedures.
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

Benefits

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level