Program Manager

CHRYSALIS CENTER INC • Hartford, CT

9d • $65,000 - $66,900 • Onsite

About The Position

This position provides implementation, coordination, and administrative oversight of all aspects of service delivery in agency programs. Ensure contractual compliance, agency participation in a network of care, and the provision of accessible quality and cost-effective services. Provide supervision to program staff and will provide backup coverage for assigned program staff and for agency Program Managers as necessary.

Requirements

• Maintains operational knowledge of human services principles, determines appropriate interventions for clients, and is able to assure the same for staff, using leadership, guidance and education.
• Completes and maintains documentation and required paperwork for all clients/ and funders as required.
• Manages all relationships on behalf of agency and clients in a professional and respectful manner.
• Able to solve practical problems and deal with a variety of variables in situations with limited standardization and assures same for staff.
• Proficient with use of computer i.e. Microsoft Office, Electronic Health Record etc., filing skills and other administrative skills, and assures same for staff.
• Skilled at individual and group-based interventions and assures same for staff.
• Demonstrates excellent organizational, time management skills.
• Effectively communicates and presents information clearly and in a concise manner in verbal and written format and assures same for staff.
• Demonstrates excellent interpersonal, leadership skills including professional demeanor and positive, service-oriented attitude toward all internal and external customers and assures same for staff.
• Demonstrates ability to adhere to strict Confidentiality and HIPAA Guidelines, and assures same for staff.
• Provides guidance, assistance and support to clients as well as works collaboratively with Chrysalis Team and assures same for staff.
• Bachelor’s degree required, Master’s Degree preferred, plus a minimum of three to five years of administrative and supervisory experience in behavioral health field or equivalent.
• Thorough knowledge of service delivery models, managed care principles and client care practices for individuals experiencing mental illness, HIV/AIDS, chemical addiction, homelessness, and release from incarceration.
• Experience managing program delivery and providing employment, supportive housing, case management services or other support services.
• Proficient at using Microsoft and other computer applications used for tracking data and reporting outcomes.
• Easily adapts to change and competing priorities.
• Ability to de-escalate crisis situations with professionalism and sound judgment.
• Possess and maintains a valid Drivers’ License, reliable vehicle, current registration and insurance.
• Ability to effectively interact with clients and members of various teams within and outside the agency.

Nice To Haves

• Experience in Housing is preferred.

Responsibilities

• Responsible for all aspects of Program Management, including hiring, orientation, training, scheduling, and supervision of staff, as well as overall performance and outcome management of program.
• Maintains thorough knowledge of and adherence to Union Contract, agency and personnel policies and procedures and ensuring that assigned subordinates do the same.
• Responsible for the administration of services for assigned agency programs/staff and services ensuring that services are timely, cost effective, client-centered, focused on attainment of individual service/recovery goals, are in compliance with established policies/procedures and meet all funder/contractual requirements.
• Responsible for routine assessment of staff in the provision and effectiveness of services; staff mentoring and ongoing professional development of staff, and as appropriate, provide or arrange for professional training to ensure staff competency with the provision of client care.
• Responsible for maintaining an updated working knowledge of system and service trends; function as the primary network contact for the agency regarding assigned agency programs; promptly addressing issues impacting the delivery of services to clients, and attendance at required internal and external meetings.
• Responsible to maintain knowledge of and participate in legislation affecting services, advocating for client needs by providing information and education to staff, clients, partners, and legislators.
• Responsible to maintain financial oversight of agency assigned programs, providing budget recommendations, development of service spending plans, and management of client fees and other service generated revenue.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level