Program Manager

Xpect Solutions•Huntsville, AL

30d•Onsite

About The Position

The Program Manager will be the primary daily management interface for the customer unit-level supervisor. This individual will provide direct line-supervision of team-level Project Leads and contractor Front Office personnel to establish greater cross team standardization of process, methodology, task tracking and reporting functions, and Scaled Agile implementation; identification, and proposal of continuous improvement initiatives. The individual will support contract compliance, reporting, personnel administration, and service delivery in accordance with the contract, and implementation of Xpect policies, procedures, and support of corporate and contract facing initiatives.

Requirements

TS SCI with the ability to obtain and maintain a CI poly
Scaled AGILE implementation experience
Mission Focused; understands the mission and consistently striving to improve it.
Superb personal skills and the ability to establish and maintain multiple meaningful relationships with staff and the customer.

Nice To Haves

Agile/PMP (Planning template) Preferred experience
Experience with project planning and schedule development and maintenance
Development, maintenance, and delivery of documentation, and release deliverables as needed
Excellent Communicator & Mentor
Attention to detail
Travel 25% to perform quarterly site visits at each worksite location
Business Analysts
Program Analysts
Knowledge Manager
Technical Writer
Reports to, and supports Program Manager on contract compliance, customer relationship management, service delivery, and corporate initiatives and reporting needs
Other relevant duties as required
Experience: 12 years
Education: BA
PMP certification

Responsibilities

Daily engagement with government customers
Understanding the customer's needs and goals
Aligning performance and customer expectations
Intercessor between SITS/Unit and Project Leads to ensure implementation of strategic initiatives
Ensure team’s work priorities and alignment with Division, Section & Unit initiatives
Enforce change control policies and procedures
Inform, track, and attend Technical Configuration Control Board (TCCB), and Change Control Board (CCB) meetings.
Enforce Risk Management methodologies
Review and update of the Jira Risk Register, reporting, reviews, and mitigations including POA&Ms in collaboration with the Release Train Engineer (RTE) and Project Leads.
Track personnel work allocations (team-based) and coverage schedules with Project Leads
Mitigate scope creep within release cycles – Epics, Stories, Tasks, and requirement popups that may occur during quarterly release cycles post-release planning.
Manage EPIC balance within releases against resource availability, priority, etc. (ensuring if new popup taskers come in, the customer reviews and approves what approved Epic/Task is sacrificed to support it to prevent overload)
Managing approving expense report processes.
Managing and maintaining Onboarding program/process
Managing contract personnel in a geographically diverse team
Understanding SLA/SLO and how to manage them.
Managing front office personnel (project lead)