Program Manager

WELLSPACE HEALTH•Sacramento, CA

1d•Onsite

About The Position

The Suicide Prevention Crisis Line Program Manager oversees all aspects of the crisis program including staffing, maintaining records, training of department staff, preparing reports and making presentations to the community. WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you! We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve. As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care. To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Requirements

Employee is required to have undergraduate degree (BS, BA) OR 3-5 years of related work experience in the field in lieu of education requirement sufficient to successfully perform the essential duties of the job.
Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
Knowledge of patient care, addiction treatment and community resources including Medicare, Medi-Cal, Supplemental Security Income (SSI) and the county’s General Assistance Program.
Ability to abide by standards of professional ethics and maintain confidentiality.
Flexible and creative working ability with high stress clients.
Coordinate and facilitate meetings.
Capacity to design and operate a data collection and program review process, including the compilation of information necessary to the yearly contract and grant reapplication process required to ensure continued program funding.
Effectively train volunteers in crisis intervention skills.
Reliable and able to adhere to flexible schedules including some evenings with the ability to work “on –call”.
Excellent interpersonal and supervisory skills, including conflict resolution, crisis intervention, quality assurance, staff development, and performance appraisal.
Effective time management skills, with the ability to meet deadlines and organizational needs.
Excellent written and verbal communication skills; strong public speaking skills.
Computer (PC) literate in general office functions such as word processing, email and preparation of spreadsheets.
Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
Assist and support the Center/Department/Program to meet standards of High Reliability.
Ability to work flexible hours, including some weekends.

Responsibilities

Manage the overall crisis program.
Recruit, screen, train, and supervise volunteers.
Supervise any paid department staff members and Supervisors
Maintain accurate and detailed records and files of agency programs.
Guarantee confidentiality is maintained for both callers and volunteers involved with the agency.
Ensure crisis line is adequately staffed at all times; Provide emergency shift coverage as needed; Provide consultation and debriefing to crisis counselors as needed; Work “on-call” to answer crisis counselor questions and solve scheduling problems.
Participate in conferences and meetings as requested.
Work with Board, Management, agency committees, and attend meetings as required or needed.
Consult with Director regarding updates/ changes/ needs in policy, procedure, training, etc.
Assist in preparation of department budget upon request; monitor budget monthly.
Prepare monthly/quarterly, annual statistical and other reports as required.
Develop and maintain updated outreach material, training curriculum, and manual.
Develop and implement classroom and online basic training and updates for SPCL team.
Check phone room paperwork periodically for accuracy and/or problems.
Promote teamwork among staff, volunteers, and Supervisors.
Provide trainings and presentations to community groups and agencies.
Provide Supervisory Consultation to Supervisors, staff, and Volunteers, answering questions related to Crisis Line and staff-related issues.
Manage and monitor all mandated reporting issues.
Track and manage high frequency abusive callers for potential call restrictions or limits.
Oversee all aspects of SPCL program Quality Assurance/Quality Improvement activities and participate in agency wide QA/QI program.
Maintain Accreditation standards and status with AAS and Joint Commission, NSPL Certification at all times
Other duties as assigned.

Benefits

Above average health benefits at reduced costs
Company paid life insurance & long-term disability insurance
Additional voluntary retirement plan with company match and no vesting schedule requirement
Paid bereavement and jury duty leave
11 paid holidays per year
Paid time off
Paid sick leave
Flexible Spending Program
Company paid malpractice insurance for all providers
Professional development hours offered annually