Program Manager

Insight • Remote, OR

36d • Hybrid

About The Position

The Program Manager role within Insight’s Client Solutions team is the account-level Program Manager for a set of clients. The Program Manager collectively works with the Account Principal and Enterprise Architect ensuring services delivery success in a matrixed model. Project Managers own detailed engagement execution, while the Client Solutions Program Manager owns program outcomes, governance, economics, risk, cross-project alignment, and continuity across the entire client project portfolio. This is a services delivery role with accountability for governance, financial performance, adoption, executive engagement, knowledge reuse, and long-term value realization across a set of our key clients.

Requirements

• Live in the Dallas - Fort Worth (DFW) Metroplex or be willing to relocate
• Ability to work two days a week on site at the client’s office
• 8+ years of experience in project management, or delivery management in technology services or a related professional services field
• 5+ years of direct experience in enterprise-scale program leadership, client-facing governance, or multi-workstream project management
• Proven accountability for engagement economics, utilization, revenue recognition, risk management, and client outcomes
• Ability to lead executive governance conversations, including difficult discussions involving delivery risk, scope, and engagement health
• PMP or equivalent program management certification required
• Ability to travel up to 10% for client meetings, team events, and related engagements

Nice To Haves

• Agile certification such as PMI-ACP, CSM, PSM, or equivalent
• Demonstrated experience with SOW construction, contract clarity review, formal change control, and commercial risk assessment
• Experience leading multi-vendor, matrixed delivery teams across complex enterprise environments
• Familiarity with adoption planning, organizational change considerations, and AI-enabled delivery workflows

Responsibilities

• Define and run the account program governance framework, including Executive Steering Committees and Business Reviews
• Keep delivery activity aligned to the client’s strategic, financial, and executive priorities
• Coordinate with Project Managers, delivery teams, Enterprise Architect, and Account Principal to make prioritization and trade-off decisions within a shared client-outcome framework
• Assist with tracking major milestones and ensuring that delivered services have produced measurable business value recognized by the client
• Provide program context that improves the quality of follow-on opportunity shaping and scoping
• Build and maintain a single integrated delivery health across all active engagements
• Hold authority over prioritization, resource sequencing, milestone validation, and phase exit criteria across the portfolio
• Orchestrate capacity, dependencies, and resource continuity across matrixed and multi-vendor teams
• Synthesize engagement-level risks into an account-program risk view and lead escalation response when needed
• Enforce governance standards and pause, redirect, or halt delivery when standards are not met
• Maintain a consolidated portfolio view of revenue, cost, utilization, margin, and realized rate across active engagements
• Ensure accurate revenue recognition by surfacing delivery or other risks
• Enforce that no work proceeds without an executed Statement of Work or approved commercial authorization
• Require formal change control for material scope changes and evaluate aggregate impact on roadmap and economics
• Apply contract clarity review and improve forecast discipline over time
• Define program-level adoption criteria so completion is measured by client adoption and value realization, not technical deployment alone
• Maintain a change and adoption view across engagements and remove organizational, process, and stakeholder barriers
• Coordinate with business and technical stakeholders when resistance threatens delivery outcomes
• Assess client capability at program start and confirm the client can operate and sustain delivered solutions at major milestones
• Manage the balance between building client self-sufficiency and preserving intentional managed services relationships
• Enforce a standard post-delivery debrief process so completed work produces reusable artifacts, diagrams, and runbooks
• Maintain a qualified strategic backlog for each assigned account, linked to client outcomes and delivery observations
• Partner with Sales, Client Solutions, and Delivery leadership to track aligned follow-on opportunities
• Continuously evolve the delivery program management operating model based on account complexity, maturity, and lessons learned
• Coordinate across the Account Principal, Enterprise Architect, Project Managers, Sales, Practice, PMO, and Finance teams to keep delivery aligned
• Ensure assumptions, constraints, dependencies, and risks are visible before work advances
• Create alignment across matrixed teams that do not report directly to the Client Solutions team
• Maintain one coordinated client-facing delivery motion despite multiple contributors and workstreams
• Own and manage a portfolio view of utilization, revenue recognition, forecast accuracy, adoption progress, and delivery health
• Work with the Account Principal to track trends and identify margin leakage early enough to take corrective action
• Report risks, exceptions, and performance trends with clear corrective recommendations

Benefits

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed