Program Manager (Southwest)

NWN Carousel•Exeter, RI

3d•Hybrid

About The Position

The NWN Program Manager is responsible for managing complex programs and leading a portfolio of strategic accounts. This role assumes ownership of Services financial performance, delivery execution, and client outcomes across one or more accounts. This position operates as a senior leader across assigned accounts, driving profitability, forecasting accuracy, delivery excellence, and long-term client partnership success. The role partners closely with Sales, Delivery, and Customer stakeholders to ensure alignment between strategic objectives and execution.

Requirements

Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience Required
10+ years of IT project / program management experience Required
Experience managing large-scale or strategic customer engagements
Experience working with cross-functional teams and stakeholders at all levels
Subject matter expertise in project and program management best practices (PMBOK-based)
Strong financial acumen, including portfolio forecasting and margin management
Experience managing complex programs and multi-project portfolios
Ability to drive business outcomes through delivery execution and client engagement
Experience working across Sales, Delivery, Finance, and Legal functions
Strong leadership, problem-solving, negotiation, and communication skills
Demonstrated ability to manage competing priorities across multiple accounts
Experience mentoring and leading Program Managers or PMO team members

Nice To Haves

Current PMP Certification Preferred

Responsibilities

Own Services P&L for strategic accounts, driving revenue, cost control, and margin performance
Develop accurate forecasts and proactively manage financial risks across portfolio
Lead execution of multi-year strategic account plans and growth strategies
Identify and drive upsell and cross-sell opportunities aligned to client objectives
Build and maintain senior client relationships; serve as primary escalation point
Lead and participate in client-facing QBRs and account reviews
Oversee program and project delivery to ensure on-time, on-budget, in-scope execution
Establish governance frameworks, including risk, issue, and dependency management
Partner cross-functionally with Sales, Delivery, Finance, and Legal on execution and contracts
Drive service improvement, operational efficiency, and customer experience enhancements
Manage program execution, including scheduling, reporting, financial tracking, and closure
Provide leadership and oversight to program/project managers and cross-functional teams
Understand and articulate NWN service offerings and capabilities
Represent NWN with customers, partners, and internal stakeholders
Ensure compliance with organizational standards, policies, and delivery frameworks