Program Manager, Care Operations

Chamber Cardio•Washington, DC

2d•Remote

About The Position

Chamber is seeking a Program Manager to execute and scale its AI-enabled cardiovascular care programs. Reporting to the Director of Program Operations & Infrastructure, this role works across Clinical, Product, and Care Delivery Operations to translate protocols into workflows, drive cross-functional execution, and create structure in areas where ownership is still being defined. Chamber has active contracts and attributed populations, and the programs serving them need to operate reliably and continue improving. The Program Manager owns care program execution from workflow documentation through go-live tracking and post-launch iteration. The role translates clinical protocols and product capabilities into operational workflows, develops SOPs and training resources, and identifies and addresses workflow gaps and unclear handoffs. It also partners with Product and Engineering to integrate AI tools into care workflows, support tool configuration and rollout, and find ways to reduce manual work through process or tooling improvements. This is a remote opportunity with the ability to work ET or CT hours. Authorization to work in the United States without sponsorship is required. Periodic travel to practice sites or Chamber offices may be required.

Requirements

4–8 years of experience in healthcare operations, program management, or an adjacent field.
Demonstrated ability to create structure in ambiguous environments and drive work forward without waiting for ownership to be assigned.
Strong process documentation skills; SOPs and playbooks should be usable by teams.
Experience working with care management platforms, AI-enabled tools, or operational technology in healthcare.
Analytical and data-driven approach, using metrics to track progress and make decisions.
Clear, direct communication skills and ability to keep stakeholders informed and aligned.
Passion for improving outcomes for cardiology patients and providers.
Authorization to work in the United States without sponsorship.

Nice To Haves

Experience in value-based care, population health, or managed care.

Responsibilities

Own end-to-end execution of care programs, from workflow documentation through go-live tracking and post-launch iteration.
Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to keep programs on track, identify blockers, and close gaps.
Manage timelines, deliverables, and status tracking for active care contracts and attributed populations.
Serve as a consistent point of contact for cross-functional stakeholders and keep them aligned on priorities and progress.
Translate clinical protocols and product capabilities into operational workflows that the Care Delivery team can execute consistently.
Build and maintain SOPs, playbooks, and training materials to support reliable program operations across care team members and markets.
Identify workflow gaps, unclear handoffs, and missing infrastructure, and take ownership of addressing them.
Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects actual care team practices.
Partner with Product and Engineering to integrate AI tools into care workflows, determining where automation can support scale and where human intervention is needed.
Support configuration, testing, and rollout of new tools or workflow changes.
Track operational performance and identify opportunities to reduce manual burden through process improvements or tooling changes.
In the first 90 days, review and document workflows, staffing, and tooling for each active care program and summarize gaps and immediate priorities.
In the first 90 days, build or improve core operational infrastructure, including SOPs, workflow documentation, and escalation paths for clinical programs.
In the first 90 days, build working relationships across Clinical, Product, and Care Delivery and become a reliable point of coordination.
In the first 90 days, deliver a status update on program execution, what is working and not working, and the plan to address issues.