Program Manager

Ampcus Inc. • Plano, TX

4d • Remote

About The Position

Ampcus Inc. is seeking a highly motivated Program Manager to lead our MSP (Managed Service Provider) program. This role involves program leadership, governance, tracking, reporting, roadmap delivery, operational stabilization, and stakeholder management. The ideal candidate will ensure the smooth operation and continuous improvement of our contingent workforce program, driving efficiency and alignment across various departments.

Requirements

• Proven experience leading enterprise-wide workforce or vendor management programs (MSP/VMS experience preferred).
• Deep knowledge of program governance, supplier management, and contingent workforce models.
• Strong ability to navigate ERP/VMS/HR systems (Oracle, Beeline, or similar).
• Skilled at cross-functional stakeholder engagement (P&C/HR, Procurement, Finance, IT, Legal, Business Units).
• Track record of driving operational stabilization in high-change, complex, matrixed environments.
• Excellent communication, change management, and leadership capabilities.

Nice To Haves

• MSP/VMS experience preferred

Responsibilities

• Program Management of our MSP program.
• Program Leadership & Governance: Serve as day-to-day lead for the TalentStream program. Stand up and run monthly operational reviews, quarterly supplier reviews, and executive steering routines. Monitor KPIs, SLAs, and adoption metrics, ensuring clear issue tracking and timely escalation. Establish and enforce a clear governance structure, including Executive Steering Committee, Operational Governance forums, and Supplier Performance Reviews. Define meeting cadences, agendas, and escalation pathways to ensure transparency, accountability, and timely issue resolution. Develop and maintain a stakeholder map across P&C, Procurement, Finance, IT, and Brands to ensure alignment and clarity of roles.
• Program Tracking & Reporting: Build and maintain a comprehensive program dashboard with KPIs for onboarding, time-to-fill, supplier compliance, cycle time efficiency, and cost savings. Develop issue logs, SLA trackers, and risk registers to monitor program health. Partner with Finance and Procurement to publish consolidated monthly and quarterly reports on spend, adoption, and supplier performance.
• Program Roadmap Delivery: Execute phased roadmap: Q4 2025: Stabilization, optimization, and supplier reviews. Early 2026: Transition to steady-state ownership with Client! internal teams.
• Operational Stabilization: Drive resolution of onboarding and access delays (contractors, suppliers, cost centers, provisioning). Lead workflow optimization efforts, including proxy/delegate framework and reduction of manual reconciliations. Partner with Finance to enable accurate and visible reporting and prevent billing/reconciliation errors.
• Operational Excellence: Implement proxy/delegate frameworks and improved workflow design to eliminate bottlenecks. Ensure data accuracy and integrity across Oracle, Beeline, and TalentStream reporting. Drive continuous improvement initiatives with MSP to optimize VMS functionality and supplier performance.
• Supplier & Stakeholder Management: Oversee supplier compliance, scorecards, and performance reviews. Partner with Procurement to consolidate and optimize supplier base. Ensure consistent engagement of Hiring Managers, Coaches, PCBPs, and Finance in processes.
• Change Management & Communication: Oversee program communications, training updates, and stakeholder engagement routines. Reinforce unified communication channels and ensure Client! teams and brands remain aligned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed