Program Manager, Wharton Executive Education

University of Pennsylvania

3d•Onsite

About The Position

The Program Manager is the Wharton Executive Education (WEE) team member who manages all the logistical aspects, before, during, and after the completion of programs delivered by Wharton Executive Education. Reporting to the Senior Associate Director of Program Delivery, the Program Manager will work day-to-day with the Program Directors running their assigned WEE programs. The Program Manager will work closely with Program Directors, IT, SCC facility operator staff and others to ensure all Executive Education programs are delivered with high-quality service levels to ensure an outstanding participant learning experience. This position represents the frontline interaction with WEE participants and client representatives, prior to the start of the program; during program delivery; as well as post-program interactions to ensure the best possible learning experience. The position will manage faculty and client relationships in collaboration with Program Directors and Associate Directors during the design and planning of programs. The Program Manager is also responsible for the management of needs assessments, and provide administrative support of all follow-up initiatives for all programs. The Program Manager will also assure appropriate classroom assignments and accommodations for program participants and will monitor and track program financial details, working with SCC facility operator, Admin and financial staff to ensure expenses are accounted for accurately.

Requirements

Bachelor’s degree required
minimum of 3-5 years relevant work experience
Ability to work autonomously and in a team-based environment.
Ability to be a creative, collaborative problem-solver.
Must have strong written and oral communication skills and mature judgment.
Ability to build and maintain strong working relationships.
Ability to plan, organize & monitor multiple projects simultaneously.
Proven ability to integrate ideas and concepts.
Highly developed organizational skills, strict attention to details.
Friendly, flexible, service-oriented manner.
Proven ability to respond positively to extreme pressures of time and workload.
Proven ability in public speaking.
Ability and willingness to work early mornings, late evenings, and weekends as needed; and serve as essential staff in emergencies.
Computer skills and systems knowledge required.
This position is designated as essential. Under Penn's Suspension of Normal Operations policy, the individual in this role may be required to work during periods when normal operations are suspended (e.g., due to weather or other emergencies).

Nice To Haves

2-3 years’ experience coordinating conference or management training programs preferred.

Responsibilities

Collaborate with Program Directors to ensure that all program materials (notebooks, evaluations, classroom setups, meals, rooms and special events) are accurate and timely.
Work collaboratively with the Senior Associate Director of Program Delivery, SCC facility operator staff, and other Program Managers to ensure that all client needs are met in order to deliver a seamless, high-quality program that exceeds expectations.
Work with IT and AV staff to ensure all technology needs are properly supported.
Maintain ownership of entire faculty scheduling process for a large portfolio of programs.
Manage faculty relationships relative to program delivery, support follow up efforts as determined by program directors as well as new program design development.
Maintain ownership of client relationships related to all aspects of program delivery, scheduling and special events.
Work closely with corporate sponsors of all programs.
Serve as primary contact for clients and program faculty.
Serve as liaison between clients and faculty.
Communicate program content to clients on behalf of faculty where appropriate.
Monitor measurements of quality for all facets of the delivery process for programs (i.e. participant program evaluations and faculty feedback, facility and dining service comments).
Monitor sessions to ensure that the customer is satisfied and appropriate content is being delivered.
Discuss, respond to and monitor logistical, content and service requests made by clients including responding to client inquiries.
Responsible for the implementation and management of needs assessment process, observable outcomes, and follow-up for all programs in portfolio.
Monitor program finances related to all client billing.
Organize and compile all financial and budgetary information.
Assures accommodations for all Executive Education programs.
Master knowledge of all allocated program delivery space; anticipate and troubleshoot challenges.
Work with the Academic Director and Program Director to give appropriate feedback to faculty and suggest changes in future programs.
Review all logistical information recorded in Amadeus or appropriate space management system (space allocation, spreadsheet of events and BEOs) before weekly delivery meetings to confirm information and identify potential problems.
Other duties and responsibilities as assigned.

Benefits

excellent healthcare
tuition benefits for employees and their families
generous retirement benefits
a wide variety of professional development opportunities
supportive work and family benefits
a wealth of health and wellness programs and resources
Health, Life, and Flexible Spending Accounts
comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars
exceptional tuition benefits
generous retirement plans
substantial amount of time away from work
Long-Term Care Insurance
Wellness and Work-life Resources
Professional and Personal Development
access to a wide range of University resources as well as cultural and recreational activities
Discounts and Special Services
Flexible Work Hours
Penn Home Ownership Services
Adoption Assistance