Program Manager (RAP)

Catholic Charities•San Francisco, CA

2d•Onsite

About The Position

The Rental Assistance Program (RAP), a program of Catholic Charities, provides Rental Assistance to families and singles in San Francisco to help them maintain or obtain permanent housing. RAP assists families in permanent housing who are in danger of eviction or who need help to move to a more sustainable rental situation. Service components provided include needs assessment, landlord mediation, referrals to tenancy counseling and legal assistance, necessary referrals, and access to financial/rental assistance. The Program Manager carries a caseload of 10-12, and provides case management services to homeless and low-income families in order to help them obtain and maintain permanent housing and stability. These services include income increasing plans, housing search services, crisis intervention, collaboration with community services, application for public benefits and referrals as needed in regard to housing and job security. Under general supervision from the Program Director, the Program Manager oversees the daily program operations of the Program Staff at their location, and in the absence of the Program Director. The PM works directly with case management staff to resolve any program or client issues and acts as a liaison to property owners, property managers and outside community service providers. This position will work extensively with program and city-wide database and support the teams. Under direction of the Program Director provide a variety of direct services to clients. Monitors and directs day to day operations for the programs in compliance with Catholic Charities policies and procedures and requirements, including direct communication with contractor. In coordination with the Program Director, prepares and updates monthly reports and maintains a record keeping system for regulatory agencies and funder reports. Develops and directs the implementation of goals, objectives, policies, procedures, and work standards where applicable for the assigned program; interprets and complies with all applicable federal and state regulations. In conjunction with the Program Director, develops and monitors the program’s budget; oversees the financial well-being of the program by analyzing cost-effectiveness and exercising cost controls; prepares, submits, and justifies budget enhancements. Monitors and stays abreast of technological, legal, and operational changes that affect the activities and work processes of the program; makes recommendations for and develops and carries out improvements to the program to meet changing mission parameters and requirements. Maintain continuity of services with new and existing service providers. Develop and maintain positive professional relationships with collaborative service providers, funders and communities that will meet the changing needs of client population. Assist clients in accessing appropriate resources and take appropriate actions relative to housing stability. Maintain close communication with other service providers involved with each client. Design and implement program activities for all program participants. Data entry into One System, and CARES Systems and completion of monthly reports. Participate in related program, organization and community meetings as assigned. Maintain proper client and program documentation. Represent the program and organization at outside meetings as needed. Attend meetings and training programs, as requested. Commitment to the Mission and Vision and Core Values of Catholic Charities. Data entry for cases approved weekly in CARES and the profiles in ONE/ System. Scan the complete client’s signed application and uploaded to the CARES System and BACS. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

BA degree and one year of experience preferred or AA degree and three years related experience.
Previous experience locating and maintaining affordable family housing.
Experience working with families in crisis.
Experience with San Francisco housing resources and public benefits.
Other relevant experience will be considered.
Strong coordination skills.
Knowledge of community resources for families transitioning from homelessness.
Strong knowledge of substance abuse and mental health issues and treatment models.
Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
Functional knowledge of Microsoft Office Products.
Ability to speak Spanish or Mandarin/Cantonese highly preferred.
Knowledge of mandatory reporting requirements for people working with children.
Knowledge of issues facing homeless families.
Must be able to read and write English.
Ability to communicate clearly in both verbal and written forms.
Ability to prioritize tasks with strong organizational skill.
Ability to design systems and processes to track data and monitor progress.
Achievement oriented.
Teamwork and cooperation.
Client-centered.
Organizational awareness.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Fingerprints: Required
TB Screening – Negative Tuberculosis Test: N/A
First Aid Certificate: N/A
COVID-19 Proof of Vaccination: N/A

Nice To Haves

Ability to speak Spanish or Mandarin/Cantonese highly preferred.

Responsibilities

Carries a caseload of 10-12, and provides case management services to homeless and low-income families in order to help them obtain and maintain permanent housing and stability.
Provides income increasing plans, housing search services, crisis intervention, collaboration with community services, application for public benefits and referrals as needed in regard to housing and job security.
Oversees the daily program operations of the Program Staff at their location, and in the absence of the Program Director.
Works directly with case management staff to resolve any program or client issues.
Acts as a liaison to property owners, property managers and outside community service providers.
Works extensively with program and city-wide database and support the teams.
Provides a variety of direct services to clients.
Monitors and directs day to day operations for the programs in compliance with Catholic Charities policies and procedures and requirements, including direct communication with contractor.
Prepares and updates monthly reports and maintains a record keeping system for regulatory agencies and funder reports.
Develops and directs the implementation of goals, objectives, policies, procedures, and work standards where applicable for the assigned program; interprets and complies with all applicable federal and state regulations.
Develops and monitors the program’s budget; oversees the financial well-being of the program by analyzing cost-effectiveness and exercising cost controls; prepares, submits, and justifies budget enhancements.
Monitors and stays abreast of technological, legal, and operational changes that affect the activities and work processes of the program; makes recommendations for and develops and carries out improvements to the program to meet changing mission parameters and requirements.
Maintain continuity of services with new and existing service providers.
Develop and maintain positive professional relationships with collaborative service providers, funders and communities that will meet the changing needs of client population.
Assist clients in accessing appropriate resources and take appropriate actions relative to housing stability.
Maintain close communication with other service providers involved with each client.
Design and implement program activities for all program participants.
Data entry into One System, and CARES Systems and completion of monthly reports.
Participate in related program, organization and community meetings as assigned.
Maintain proper client and program documentation.
Represent the program and organization at outside meetings as needed.
Attend meetings and training programs, as requested.
Data entry for cases approved weekly in CARES and the profiles in ONE/ System.
Scan the complete client’s signed application and uploaded to the CARES System and BACS.
Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.
Serves on a quarterly case record review committee for Performance and Quality Improvement.
Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.