Program Manager, Customer Success
About The Position
The Program Manager is the customer-value engine of the Corporate Sales POD. Partnering with the Corporate Sales Director and the Program Development Representative, this role owns program health, adoption, and optimization across the POD's portfolio of parent-account logos — ensuring every logo realizes measurable value and stays renewal-ready. The Program Manager orchestrates the regional CSM team's practice health checks and optimization work into a coordinated enterprise program view, surfaces category-expansion signals for the POD to pursue, and leads Executive Business Reviews that keep Cubex embedded as the enterprise standard of care.
Requirements
- 5+ years in customer success, program management, or account management in healthcare, veterinary, dental, or medtech.
- Demonstrated success driving adoption, optimization, and value realization for multi-site customers.
- Strong ability to build and present ROI, health-scoring, and program-impact narratives.
- Excellent stakeholder management with clinical and administrative audiences.
- Salesforce discipline; highly organized and proactive in a field-based role.
- Bachelor's degree in Business, Life Sciences, Healthcare, or related field preferred.
Responsibilities
- Own program health, adoption, and utilization across the POD's assigned parent-account logos.
- Translate regional CSM practice health checks and optimization findings into an enterprise program view by parent account.
- Drive remediation and optimization plans that improve customer health scores and operational outcomes.
- Maintain a live view of program adoption and ROI for customers and internal stakeholders.
- Lead Executive Business Reviews (EBRs), ROI validation, and clinical/financial benchmarking.
- Quantify and communicate customer value impact across financial, operational, and regulatory dimensions.
- Support Continuing Education (CE) programs and standard-of-care rollouts.
- Surface category-expansion and new-hospital opportunities for the Corporate Sales Director and Program Development Representative to pursue.
- Keep every logo renewal-ready with health scoring, readiness plans, and early risk identification.
- Partner with the POD to align optimization work to the enterprise commercial program.
- Coordinate the dotted-line regional CSM team's engagement schedule across the portfolio.
- Partner with Implementation, Product, Support, and Customer Success for smooth transitions and high-impact delivery.
- Maintain accurate program and customer records in Salesforce.
Benefits
- Open PTO; including 9 observed holidays.
- Medical, dental, and vision insurance.
- Health Savings Account.
- Flexible Spending Accounts; Health Care and Dependent Care.
- 401(k) with generous company contribution- Safe Harbor Contribution.
- Company paid long-term disability and life insurance.
- Employee Assistance Program (EAP).
- United Pet Care pet coverage.
- Internet/cell and gym reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
