Customer Success Manager

FlowX•New York, NY

12d•Onsite

About The Position

FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction. Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes. As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.

Requirements

3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.
Experience managing implementation projects, with solid project management skills.
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.
Strong analytical skills and mindset.
Excellent English verbal and written communication/presentation skills.
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.

Responsibilities

Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.
Identifying friction points and blockers, and helping the customer team work through them.
Working with the product team on identified platform issues to drive resolution.
Understanding the pain points of the client and showing the value of the platform being offered.
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.
Putting the client's needs first.