Program Manager

Finalsite•Glastonbury, CT

33d•Remote

About The Position

The Program Manager of Operations is responsible for driving strategic cross-functional initiatives. This individual contributor role will be a key component in aligning people, processes, and systems across different departments. The person in this role will own and manage operational initiatives to deliver them on time, with high quality, to pre-defined success metrics, and in a repeatable manner that will enable efficiency, accountability, and scalability across all of Finalsite.

Requirements

5+ years in program manager role in B2B SaaS or technology environment
Demonstrated success leading initiatives
Proven ability to build scalable processes and operate with high attention to detail
Excellent communication and stakeholder management - able to influence without authority
Exceptional organizational, analytical, and communication skills
Comfort with data: building business cases, ROI models, and performance reporting

Nice To Haves

Experience with business operations frameworks (e.g., OKRs, RACI, etc) a plus

Responsibilities

Coordinate and manage cross-functional programs focused on operational alignment, process optimization, and future-state planning
Map current-state operational processes across teams and propose future-state models to support solutions
Identify gaps and redundancies in workflows, tools, and process; propose scalable solutions
Collaborate with external departments and other key stakeholders to define program goals, success metrics, and timelines
Maintain clear documentation, reporting, and communication for initiatives in flight
Support the development of RACI models and governance structures for key operational activities
Utilize frameworks for accountability and continuous improvement to translate analytics into actionable recommendations
Act as a connector across departments, driving alignment on shared priorities and handoffs
Track KPIs for initiative success and business-wide operational performance
Support post-mortem reviews and lessons learned to refine operational strategies
Develop and execute a scalable vendor management strategy aligned with organizational goals, budget, and compliance requirements.
Aide in vendor selection processes, including RFPs/RFIs, cost-benefit analyses, and contract negotiation in partnership with department owners, Legal and Security.
Ensure all vendors have been reviewed by the Security and Legal teams with proper vendor setup and PO management.