Program Manager-BH8B

Nationwide Children's Hospital•Columbus, OH

About The Position

The Program Manager plans, implements, and evaluates administrative, supervisory, and direct-care activities for assigned program team staff. The role leads professional and support staff to ensure patient care is assessed, planned, delivered, and evaluated. It provides leadership for complex programs by communicating goals and strategies, setting direction and priorities, and supporting staff. The position manages department operations, oversees care delivery, develops plans aligned with Children’s Hospital goals, and administers departmental expense and capital budgets. It schedules resources cost-effectively, develops and reviews policies and procedures, supports staff orientation and learning, coordinates staff participation in internal and community groups, and leads quality improvement and safety initiatives. It may also support clinical research, coordinate student clinical experiences with clinical faculty, and arrange networking and continuing education opportunities.

Requirements

Active Ohio nursing license.
MSN or a closely related master’s degree.
A master’s degree in nursing, hospital administration, business administration, or a closely related field is required, or must be completed within three years.
Current licensure relevant to the professional discipline.
Certificate of authority and prescriptive authority, where relevant to the position.
Three years of clinical experience and demonstrated competence in the area of expertise.
Supervisory skills to plan, assign, and evaluate subordinate staff work.
Analytical skills to organize and oversee work and develop and administer policies, procedures, budgets, and multidisciplinary practices.
High initiative, self-direction, and accountability.
Strong customer service, communication, negotiation, and interpersonal skills.
Knowledge of quality improvement methodology, leadership, and decision-making.
Ability to promote multidisciplinary collaboration and act as a facilitator and change agent.
Organizational skills to evaluate policies, procedures, and standards and develop and implement improvements or new systems.

Nice To Haves

Pediatrics experience.
Mental or behavioral health experience.

Responsibilities

Manage the day-to-day operations of assigned department(s) and ensure staff meet performance standards.
Oversee patient care delivered by professional and support staff within the department(s).
Develop and implement plans to meet Children’s Hospital goals.
Develop and monitor departmental expense and capital budgets.
Schedule resources to provide patient care in a cost-effective manner.
Develop departmental policies and procedures and participate in reviewing other Children’s Hospital policies and procedures as appropriate.
Ensure department staff are oriented to their roles, policies and procedures, and information systems.
Help staff identify and meet their learning needs.
Coordinate staff representation on departmental, hospital, and community task forces, committees, quality teams, and advisory groups; represent the department when appropriate.
Lead quality improvement and safety initiatives for areas of responsibility.
Implement and support clinical research projects as appropriate.
Collaborate with clinical faculty to plan and coordinate student clinical experiences.
Coordinate networking and continuing education opportunities in clinical, diversity, research, and interdepartmental awareness topics.