Program Manager-BH8B

Nationwide Children's Hospital•Columbus, OH

About The Position

The Program Manager plans, implements, and evaluates administrative, supervisory, and direct-care activities for assigned program team staff. The role directs professional and support staff to ensure patient care is assessed, planned, provided, and evaluated. It provides leadership for complex programs by communicating goals and strategies, setting direction and priorities, and offering support and encouragement. The Program Manager manages department operations, staff performance, patient care delivery, budgets, resources, policies, staff orientation and development, and quality and safety initiatives. The position also coordinates staff participation in departmental, hospital, and community groups; supports clinical research when appropriate; collaborates with clinical faculty on student experiences; and coordinates networking and continuing education opportunities.

Requirements

Active Ohio nursing license.
Master's degree in nursing, hospital administration, business administration, or a closely related field; completion within three years is also accepted.
Current licensure relevant to the professional discipline.
Certificate of authority and prescriptive authority, when relevant to the position.
Three years of clinical experience and demonstrated competence in the area of expertise.
Supervisory skills to plan, assign, and evaluate subordinate staff work.
Analytical skills to organize and oversee others' work and develop and administer policies, procedures, budgets, and multidisciplinary practices.
Initiative, self-direction, and accountability.
Customer service, communication, negotiation, and interpersonal relationship skills.
Knowledge of quality improvement methodology, leadership, and decision-making.
Organizational skills to assess existing policies, procedures, and standards and develop and implement improvements or new systems.

Nice To Haves

Pediatrics experience.
Mental or behavioral health experience.

Responsibilities

Manage the day-to-day operations of assigned department(s).
Ensure performance standards are met by all staff.
Oversee patient care delivered by professional and support staff in the department(s).
Develop and implement plans to meet Children's Hospital goals.
Develop and monitor departmental expense and capital budgets.
Schedule resources to provide patient care cost-effectively.
Develop departmental policies and procedures and participate in reviewing other Children's Hospital policies and procedures as appropriate.
Ensure department staff are oriented to role functions, policies, procedures, and information systems.
Help staff identify their learning needs and support them in meeting those needs.
Coordinate staff representation on departmental, hospital, and community task forces, committees, quality teams, and advisory groups; represent the department on these groups when appropriate.
Lead quality improvement and safety initiatives for areas of responsibility.
Implement and support clinical research projects as appropriate.
Collaborate with clinical faculty to plan and coordinate student clinical experiences.
Coordinate networking and continuing education opportunities covering clinical, diversity, research, and inter-department awareness.
Plan, assign, and evaluate the work of subordinate staff.
Promote multidisciplinary collaboration and facilitate change.