Program Manager

Ingram Micro•Buffalo, NY

1d•Hybrid

About The Position

Ingram Micro is a leading technology company for the global information technology ecosystem, playing a vital role in the worldwide IT sales channel by bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. The company's market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set it apart. The Program Manager role requires an in-depth understanding of technology, end-user markets, and multi-practice disciplines associated with customer development projects, along with knowledge of marketplace tools and vendors. Program Managers must also understand business/mission needs, regulatory, compliance, acquisition, and contractual requirements. This position operates on a hybrid model, requiring office presence in downtown Buffalo 3 days per week and allowing 2 days of remote work from home.

Requirements

Proficiency in general computer applications, including Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint.
Ability to learn and adapt to additional applications as necessary.
Ability to consult, influence, and collaborate effectively across cross‑functional teams, vendors, partners, and internal stakeholders to drive program alignment and execution.
Ability to communicate with executive-level associates internally and externally in an articulate and professional manner.
Practice discretion and understand the appropriateness of communication and behavior.
Proficient in delivering presentations that effectively convey information and contribute to the overall sales strategy.
Ability to manage multiple projects simultaneously, requiring effective organizational and time management skills.
Ability to identify and solve problems to ensure smooth sales operations.
Possess strong diligence to ensure accuracy and precision in sales-related activities.
Ability to work independently and as a team member, fostering a collaborative work environment.
General proficiency with various tools, systems, and procedures required to accomplish the job.
A four-year college degree (or additional experience in a related field).
3 years functional experience including a minimum 1-year position specific experience.

Responsibilities

Develop and maintain a productive working relationship with project/program sponsors, customers, and Sales teams, including continuous attention to enhancing business relationships with internal and external customers and/or vendors.
Interact effectively with all levels of internal and client organizations to ensure project/program success by weighing alternatives and determining appropriate strategies.
Work with project/program stakeholders as necessary to establish resource needs and support program effectiveness.
Organize recommendations, business designs and results into a clear concise format for communication to all levels of management.
Own end‑to‑end program execution, including Developing detailed project/program plans, obtaining and coordinating commitments and resources, and tracking project/program timelines, tasks, and deliverables.
Work with various functional groups within the Sales organization to understand current processes, new processes in development, and methodologies to work towards implementing efficiencies.
Assist senior management with assessing business strategies based on a comprehensive understanding of Ingram Micro’s core businesses.
Support business growth through program effectiveness.
Oversee, track and report on any specific vertical market regulatory compliance requirements for doing business and ensure systems and processes exist.
Provide training and serve as SME for assigned programs/systems.
Document SOPs and standardize workflows to ensure consistency.
Ensure clear communication and timely resolution of issues.
Manage escalations and investigate root causes, working with appropriate teams to resolve.
Develop strategies around standardization of processes across cross functional areas.