Program Manager I

Archway Recovery Services Inc•Napa, CA

8h•$74,880 - $135,200•Onsite

About The Position

The Program Manager oversees daily staffing, administrative workflows, operational resources, and regulatory compliance for ARS substance use disorder treatment programs, clinical teams, and facility-based services. Under the direction of the Chief Operations Officer, the role identifies operational needs, resolves program issues, and coordinates facility operations to maintain program capacity, quality client care, and organizational standards. The position requires sound administrative judgment, discretion, effective cross-departmental communication, and the ability to equip direct reports and staff to follow standard operating procedures. The Program Manager ensures compliance with California Department of Health Care Services (DHCS) licensing standards, organizational policies, contractual requirements, and Incidental Medical Services (IMS) regulations where applicable. The role supervises assigned direct reports, including the Residential Services Manager and program administrative staff; monitors capacity and admissions; oversees client intake, room and bed assignments, transfers, and discharge planning; and ensures accurate and timely client, personnel, EHR, and state records. It coordinates facilities, supplies, nutrition, and physical plant needs, and facilitates work across operations, clinical services, medical and nursing staff, administrative departments, and executive leadership. The Program Manager oversees IMS operational systems, health-screening and monitoring protocols, medication storage and documentation controls, and pathways to MAT, NTPs, and external healthcare providers. The role also maintains licensing and staffing files, conducts quality assurance reviews and audits, participates in facility inspections, and ensures timely incident reporting, state notifications, and regulatory communications.

Requirements

Bachelor’s degree in Healthcare Administration, Human Services, Social Work, Business Administration, or a related field.
At least five years of administrative or supervisory experience in alcohol and drug treatment programs, with demonstrated knowledge of program operations.
Thorough knowledge of DHCS Title 9 residential licensing regulations, IMS standards, MAT requirements, and applicable labor laws.
Solid understanding of the recovery process, substance use disorder treatment dynamics, level-of-care considerations, and trauma-informed program management.
Demonstrated ability to manage, coach, and hold direct reports accountable while fostering a collaborative, supportive workplace culture.
Proficiency in electronic health record systems, Paylocity/HRIS tools, data reporting, and Microsoft Office applications.
Valid California Driver’s License and clean driving record.
Successful completion of DOJ/FBI background screening.
Current tuberculosis clearance and physician health screening.
Current CPR and First Aid certifications.

Responsibilities

Supervise assigned direct reports, set performance expectations, coach staff, evaluate performance, and manage progressive discipline.
Monitor program capacity, coordinate admissions, and track census to maintain appropriate facility occupancy while supporting quality client care.
Oversee client intakes, room and bed assignments, transfers, and step-down or discharge planning in consultation with the Clinical Team and program supervisors.
Oversee completeness, accuracy, and timely maintenance of client charts, personnel records, EHR entries, and required state reporting systems in assigned areas.
Monitor facilities, supplies, nutrition, and physical plant conditions, coordinating maintenance and supply needs to maintain safe, clean, compliant environments.
Coordinate program operations with clinical services, medical and nursing staff, administrative departments, and executive leadership.
Oversee IMS operational systems to ensure alignment with DHCS regulations and ARS policies, including medical history screening, health monitoring, testing, treatment support, medication oversight, and withdrawal management support.
Ensure operational protocols are in place for health screenings, routine health monitoring, vital signs tracking, and emergency medical escalation in coordination with licensed Health Care Practitioners and Clinical Leadership.
Oversee medication storage and related controls, including double-lock security, locked narcotic storage, MAR audits, and IMS room physical plant standards.
Ensure pathways support client access to MAT, NTPs, and external healthcare providers, eliminating administrative barriers to care.
Maintain required facility licensing files, including current DHCS staffing disclosures, practitioner acknowledgements, professional licenses, and staff training documentation.
Conduct routine quality assurance reviews of client records, medication logs, and facility documentation; participate in operational audits and physical plant inspections; identify and resolve compliance gaps.
Ensure timely completion and escalation of internal incident reports, mandatory DHCS notifications, and regulatory communications regarding critical events, medical transfers, or policy updates.