Program Manager - Respite and YAS Shelters

BILL WILSON CENTER•San Jose, CA

10d•$70,304 - $72,000•Onsite

About The Position

The Program Manager will provide supervisory oversight and management of Bill Wilson Center’s Respite and YAS Shelter Programs. Working closely with the Drop in Center Director, the Program Manager provides overall leadership and management of the Respite and Young Adult Shelter (YAS), oversees day-to-day operations, including supervising program staff, developing and managing program budgets, creating, implementing, and maintaining policies and procedures, supporting grant and contract compliance efforts, and ensuring seamless integration of services with other agency programs. The program manager will play a key central role in data gathering, analyzing and maintenance for the Drop In Center and Respite and YAS Shelters. Additionally the Program Manager will be assisting the Director in supervision and operations of the Drop in Center. The Program Manager’s regular work hours will be 3:30 pm- 1:00 am

Requirements

Bachelor’s Degree or equivalent combination of education and supervisory experience.
Experience with housing programs, working with unhoused clients, culturally diverse population desired.
One or more years’ managerial experience preferred.
Must be efficient and organized.
Personal or lived experience with housing instability, social services, systemic challenges, or the criminal/legal system is valued.
Driving is a requirement of the job.
Must have possession of current driver’s license, access to a vehicle and personal automobile insurance.
Current CPR and First Aid Certification required or can complete within 30 days of hire.
Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations.
TB test required.
Ability to work with basic mathematical concepts as required for reporting.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Internet software; Spreadsheet software and Word Processing software.
Internet research skills are a plus.

Responsibilities

Provide managerial leadership, oversight and coordination of the Respite and YAS shelters
Recruitment, training and professional development of all staff members on the team
Handle all aspects of Respite and YAS shelters
Ensure that sites are neat and tidy and report all maintenance or safety issues to Facilities Manager and Director promptly.
Provide day-to-day support for staff.
Meet with staff regularly to review accomplishments, needs, questions, etc.
Weekly one on one check in with staff.
Conduct initial 6-month reviews for new hires and annual performance reviews for staff
Oversee staff activities, including performance management such as; quarterly OKR’s (Objectives Key Results) and conduct semi-annual performance reviews.
On-call for program staff 24x7.
Conduct weekly house meetings for clients residing in YAS and bi weekly for Respite clients
Comply with all agency financial and accounting protocol and procedures
Attend and participate in meetings and work groups as required for program
Participate in agency Program Quality Improvement activities and initiatives
Work collaboratively with Bill Wilson Center staff in other programs and our community partners in areas such as mental health, social services, probation, employment, and education in order to ensure that clients are connected to required services
Ensure programs are meeting their required outcomes and goals as outlined in the contracts
Collaborate with the Program Director to complete the monthly, quarterly, yearly and all other reports required by the contract and the agency
Ensure that services by all team members are in alignment with agency standards and BWC values utilizing trauma informed care principles and strategies
Collaborate with the Program Director to train DIC program staff to complete intake, documentation, assessments including VI-SPDAT, case notes and maintain files in compliance with agency and grant standards.
Ensure that data into AWARDS and HMIS data matches in database
Ensures data quality is consistent and creates frequent auditing of client charts and services.
Regular in person attendance is a requirement of the position.
Additional duties as assigned.