Program Manager, NC

Reach Out and Read•Fayetteville, NC

6d•Remote

About The Position

Reporting to a North Carolina Senior Program Manager, the Sandhills NC Program Manager has a unique opportunity to help shape the future direction of Reach Out and Read (ROR) in the area assigned. The Program Manager will be a valued team member who plays an essential role supporting early childhood systems integration work through the medical home and community. This is a highly relational job, both within a tight-knit virtual team, and when working directly to support our medical and clinic partners. It requires a commitment to equity combined with the ability to influence without direct authority and diagnose systems challenges, while respecting and supporting clinic and family cultures. By establishing collaborative relationships with medical providers and staff at multiple program sites and providing professional development services and implementation guidance, the Program Manager provides the support needed to adhere to Reach Out and Read best practices. The Program Manager has frequent contact with their assigned programs through regular communication and visits and helps develop champions for the Reach Out and Read program among medical providers and staff. You are an ideal candidate for the position if you are a results-oriented professional who is eager to lead efforts to expand and improve programming and communicate effectively with external partners to achieve outcomes. You will be best suited for this position if you are comfortable interacting with a number of different stakeholders, interested in providing excellent relationship management, able to progress work independently and able to stay solutions focused. As the Program Manager you will need to be a problem solver eager to learn new skills and technology; adapt to an evolving and growing organization; and work as an effective team member with remote colleagues in a virtual working environment. The assigned territory will include the following counties in and around the Greater Sandhills region: Robeson, Cumberland, Scotland, Richmond, Hoke, Harnett, Johnston, Lee, Moore, Montgomery, Union, Stanly, Anson The ideal candidate lives within this geographic area. The counties listed are subject to change.

Requirements

Commitment to increasing equity in opportunity and outcomes for children and to recognizing factors known to significantly impact differential outcomes for children, including race, ethnicity, language, and socio-economic status
Experience facilitating professional development and quality improvement processes.
Experience developing advocates to lead and motivate colleagues in quality improvement efforts.
Excellent relationship management skills with a desire to solve problems and work with doctors and other medical professionals in a clinical setting.
Self-motivated, independent worker who functions effectively in a virtual work environment, while being an engaged, collaborative team member.
Demonstrated ability to take both initiative and direction, maintaining a focus on mission and collective team impact.
Excellent verbal and written communications skills.
Strong time management skills with the ability to prioritize multiple tasks, manage/meet deadlines, and adapt flexibly within a rapidly growing organization.
Ability to effectively use electronic communications systems as primary work processes, including database systems, internet use, Slack, and MS Word, Excel, Outlook, and PowerPoint.
Access to dependable and regular transportation for frequent in-state travel.

Nice To Haves

Experience with practice change efforts and Quality Improvement processes in a healthcare setting.
Experience within the fields of health care, early childhood systems, literacy, parenting support, or related fields.
Experience working with diverse populations and communities.

Responsibilities

Maintain regular contact with ROR sites to develop relationships with clinical and administrative staff in order to assess quality and model fidelity, deliver implementation support, provide professional development, and identify ongoing needs.
Perform continuous Quality Improvement activities to set measurable goals, test and refine workflows, and build systems for sustainability.
Monitor and reassess on an ongoing basis, in partnership with clinic.
Support ROR site leaders to identify and overcome barriers that negatively impact their program’s quality and sustainability.
Conduct in-person and virtual site visits to ROR sites in assigned region with a frequency appropriate for sites’ identified needs and quality rating.
Cultivate ROR champions and advocates from each ROR site’s medical providers and staff.
Support medical providers in ongoing ROR professional development.
Coach new sites through the robust onboarding process that includes assessing/building capacity and readiness, training, and launching ROR.
Collaborate with early childhood and medical systems work in the region to ensure the medical home is activated as a partner in support for families.
Coordinate resources and services with community partners.
Represent Reach Out and Read in community meetings and convenings.
Participate in asset mapping work to better understand geographic territory.
Review progress report data for assigned programs and use it to inform program support plans and quality ratings for each program.
Track and document quantitative and qualitative program data using established tools and databases.
Provide data summaries for assigned region to support funding applications, partnership development and advocacy activities, as requested.
Support ROR sites in the region to ensure completion of required reporting, including Progress Reports and parent surveys.
Analyze, understand, and address barriers to accurate completion/participation in processes.
Support ROR sites in selecting and ordering of books to meet the needs of their patients.
Provide guidance for efficient tracking processes to support accurate data collection and reporting.
Identify ROR sites in need of book funding support and collaborate with the Leadership Team in the allocation of funding to individual sites.
Assist with fund development and advocacy in connection with ROR sites (e.g., arrange site visits for prospective or existing donors or legislators).