Program Manager

JEVS Human Services•Dover, DE

9d•Remote

About The Position

Our Delaware team is growing and we are in need of a dynamic leader to join us in the role of Program Manager! The Program Manager will oversee our FMS program which provides Financial Management Services (FMS) and Support Brokerage to adult disabled individuals, helping them to maintain independence in the home and community throughout the state of Delaware. JEVS provides these services through Medicaid funding via the Division of Medicaid and Medical Assistance and through non-Medicaid funding via the Division of Services for Aging and Adults with Physical Disabilities. As Program Manager you will be responsible for supervising and training the telecommuting Support Brokers, assisting them with task prioritization, optimizing travel and scheduling strategies, and overcoming daily challenges to achievement of assigned goals.

Requirements

Supervising and training telecommuting Support Brokers
Assisting with task prioritization
Optimizing travel and scheduling strategies
Overcoming daily challenges to achievement of assigned goals
Auditing, quantifying and reporting on Support Broker deliverables and timeline compliance
Conducting field visits to observe and provide constructive feedback and formal evaluations
Generating and discussing monthly reports with Program Director
Participating in recruiting for open positions
Ensuring Quality Assurance of enrollment files via DocuSign
Collaborating with FMS Tax Accountant in audit of worker's compensation policies
Participating in stakeholder/funder meetings
Attending conferences as exhibitor and managing exhibition resources

Responsibilities

Oversee all Delaware Support Brokers’ daily activities and schedules
Supervise Support Broker case load management and task completion
Audit, quantify and report to the Program Director on Support Broker deliverables and timeline compliance
Accompany each Support Broker at least one day per month on a field visit to observe and provide constructive feedback and formal evaluations
Generate and discuss reports for each Support Broker monthly with Program Director to ensure compliance with programmatic requirements and sufficient delivery of service
Participate in recruiting for all open positions within the program
Ensure Quality Assurance of all enrollment files via DocuSign; make recommendations, test pilot templates, and suggest improvements as necessary
Collaborate with FMS Tax Accountant in audit of worker's compensation policies
Participate in stakeholder/funder meetings as needed; attend conferences as exhibitor and manage exhibition resources
Other duties related to successful management of the program