Program Manager

MRI•Cleveland, OH

17h•Remote

About The Position

The Program Manager serves as a high-impact, cross-functional leader and strategic partner driving critical initiatives that advance value creation, operational excellence, and alignment with MRI’s strategic objectives. This role is often a “bridge” executive leadership and internal teams and may serve as a de facto chief of staff / strategy execution lead. This role will play a critical role in driving global and regional strategic projects that enhance business operations and contribute to our overall organizational goals. This position reports directly to the VP of Business Operations.

Requirements

7+ years of relevant experience (strategy consulting, corporate strategy, operations, project / program management) — ideally with exposure to private equity / portfolio operations or technology / software companies.
Proven track record of leading and delivering complex, cross-functional projects from initiation through execution and follow-through.
Strong analytical and quantitative skills (business case modeling, financial impact assessment, KPI development).
Excellent communication, presentation, and stakeholder management skills, including ability to engage senior executives.
Experience with change management, process improvement, organizational alignment, and influencing without direct authority.
Ability to work in a fast-paced, ambiguous environment with shifting priorities.
Familiarity with relevant tools (project management software, dashboards, data analytics / BI tools, Excel / PowerPoint).
MBA or advanced degree is often preferred (or equivalent experience).

Nice To Haves

Prior experience in software, technology, or enterprise SaaS / data-driven operations is a plus.

Responsibilities

Lead the design, execution, and oversight of strategic, transformational, or value-creation projects across the organization (e.g. cost optimization, growth initiatives, M&A integration, systems implementation, process transformation).
Act as project sponsor or program manager: define scope, timelines, milestones, resource plans, stakeholder engagement, risk management, and governance.
Collaborate with cross-functional teams, including senior leadership, to define project scope, objectives, and deliverables, and ensure effective communication throughout the project lifecycle.
Coordinate cross-functional workstreams, ensuring alignment among teams (finance, operations, product, marketing, HR, IT) and escalation to senior leadership as needed.
Identify opportunities for process optimization and implement solutions that enhance efficiency, productivity, and scalability within business operations.
Proactively identify and address potential risks and issues, developing mitigation strategies to ensure project success.
Establish and monitor key performance indicators (KPIs) to track project progress and impact, providing regular updates to the VP of Business Operations and other stakeholders.
Efficiently allocate resources, including personnel and budget, to ensure optimal project execution and successful outcomes.
Maintain comprehensive project documentation and prepare detailed reports for executive review and decision-making.
Provide executive support or “chief-of-staff” style functions as needed (e.g. agenda setting, meeting preparation, strategic planning support).
Drive adoption of KPIs, dashboards, reporting frameworks, and data-driven decision making within the organization.
Lead change management efforts, managing resistance, ensuring communications, training, and stakeholder buy-in.
Mentor or manage junior team members supporting strategic initiatives or project work.