Program Manager

RIVA Solutions Inc.•Reston, VA

30d•Hybrid

About The Position

The Program Manager supports AHRQ Web Services and Information Resources initiatives by providing leadership, oversight, and coordination across digital modernization, web operations, information resources, accessibility, quality assurance, infrastructure, and stakeholder engagement activities. This role ensures successful delivery of responsive, accessible, and mission-aligned digital services. RIVA Solutions is seeking a Program Manager to oversee delivery and operational management for AHRQ Web Services and Information Resources support. The ideal candidate will manage cross-functional teams, contract performance, stakeholder relationships, financial reporting, risk management, quality assurance, and strategic modernization initiatives. This role is responsible for ensuring high-quality service delivery, customer satisfaction, and compliance with Federal standards while supporting AHRQ’s mission to disseminate healthcare research evidence through modern digital services.

Requirements

Demonstrated experience managing Federal IT, web services, digital communications, information resources, or public health-related programs.
Experience managing multi-disciplinary teams including project managers, developers, UX/content strategists, web administrators, QA testers, accessibility specialists, librarians/IR staff, analysts, and infrastructure resources.
Strong knowledge of PMBOK-aligned project management, Agile/Scrum or Kanban delivery, risk management, communications management, quality management, and financial reporting.
Experience preparing and presenting status reports, budget reports, staffing plans, roadmaps, risk registers, issue logs, and executive briefings.
Ability to maintain strong client relationships, manage competing priorities, communicate effectively, and resolve issues across diverse stakeholder groups.
Familiarity with Section 508, Federal web standards, Drupal/WCMS, cloud/web operations, data visualization, search, analytics, and digital modernization concepts.

Nice To Haves

PMP, Certified ScrumMaster (CSM), SAFe, ITIL, or similar program/project management certification.
Experience supporting HHS, AHRQ, public health, healthcare quality, research dissemination, or scientific communications programs.
Experience managing contracts with multiple task orders, subcontractors, cross-functional teams, budget tracking, and PMO governance.
Experience with Jira, Confluence, Agile dashboards, CMMI/ISO quality processes, DevSecOps, ATO/security coordination, and customer experience metrics.

Responsibilities

Provide overall program leadership, staffing oversight, delivery accountability, and day-to-day management for AHRQ Web Services and Information Resources support task areas.
Manage work assignments to address fluctuating workloads, stakeholder priorities, release schedules, modernization initiatives, and operational support needs.
Serve as the primary client interface with the Contracting Officer Representative, Task Order Officer, Government stakeholders, and partner contractors.
Facilitate status meetings, sprint and release reviews, milestone demonstrations, leadership briefings, and stakeholder coordination sessions.
Prepare monthly reports covering activities, deliverables, budgets, financial status, workloads, risks, issues, staffing, accomplishments, and planned work.
Ensure effective collaboration among contractor staff, Government personnel, AHRQ program offices, AHRQ IT, HHS ODCIO, hosting vendors, and partner contractors.
Identify schedule, cost, quality, staffing, security, accessibility, and technical risks; recommend mitigation strategies and escalate issues as needed.
Oversee Agile/Scrum and Kanban delivery practices, backlog management, sprint planning, retrospectives, and continuous improvement activities.
Manage quality assurance, accessibility compliance, content quality, performance metrics, deliverable reviews, and corrective action planning.
Support contract compliance, staffing plans, onboarding, transitions, knowledge transfer, SOP development, resource forecasting, and performance management.
Coordinate strategic roadmap planning for Drupal/WCMS modernization, website consolidation, AI/search initiatives, data visualization, accessibility, and IR service improvements.