Program Manager

Ichor • Austin, TX

12d

About The Position

Coordinate delivery of product to external customer. Monitor product from initial acceptance of order through delivery of product from customer site. Interface with customer on technical and strategic matters relating to the delivery of product to include planning/scheduling requirements. Manage day-to-day activities and functions within customer service. Implement program policies, procedures and standards. Develop business and technical requirements that encompass Service, Technology and Operational needs all in one. Perform complex administrative duties requiring oversight, attention to detail and analysis. Work independently with minimal supervision. Other duties may be assigned.

Requirements

• Solid understanding of Copy Exact violation procedures
• Knowledge of the company’s policies, practices and procedures with the ability to work within parameters
• Solid knowledge of products and services required
• Strong project management skills
• Excellent verbal and written communication skills
• Knowledge of MRP, Oracle and Agile systems
• Solid MS Office, Outlook, Word, Excel and PowerPoint skills
• Ability to sit, stand, walk, bend, and lift up to 25 lbs
• 3-4+ years customer service or related work experience
• B.S. or equivalent work experience, or any combination of education and experience

Responsibilities

• Coordinate delivery of product to external customer
• Monitor product from initial acceptance of order through delivery of product from customer site
• Interface with customer on technical and strategic matters relating to the delivery of product to include planning/scheduling requirements
• Manage day-to-day activities and functions within customer service
• Implement program policies, procedures and standards
• Develop business and technical requirements that encompass Service, Technology and Operational needs all in one
• Perform complex administrative duties requiring oversight, attention to detail and analysis
• Work independently with minimal supervision
• Other duties may be assigned

Benefits

• medical
• dental
• vision plans
• paid time-off program
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level