Program Manager

Indwell•London, ON

9d•CA$63,400 - CA$84,200•Onsite

About The Position

Reporting to the Regional Program Manager, you will provide strategic and compassionate leadership to our Embassy Commons program. Rooted in Indwell’s core values of dignity, love, and hope, you will steward the mission by cultivating a well-functioning interdisciplinary team and workplace to foster supportive housing programs for residents & tenants who live with complex mental health diagnoses, dual diagnoses, substance use, and recent experiences of chronic homelessness. This role requires a resilient, creative, and relational leader who thrives in dynamic environments and carries a hopeful outlook for transformation in both individuals and systems. What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. You aspire to create a positive foundation for your team members to thrive and grow through your guidance and mentorship. A place where your influence will be valued to engage others in unity to champion the vision of creating communities that TRANSFORM lives. Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1400 tenants to meet their needs of health, wellness, and belonging.

Requirements

Post-secondary education in social work, psychology, sociology, or a related discipline.
A minimum of three years of leadership experience in a social service, health care, or housing-related context.
Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost
Current Standard First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell
Deep alignment with Indwell’s Christian mission and a commitment to modeling its values as expressed in our statement of faith.
Knowledge and experience in mental health, substance use, supportive housing, and trauma-informed care.
Strong interpersonal and leadership skills, with the ability to nurture high-functioning, resilient teams.
Demonstrated ability to lead with integrity, humility, and compassion.
Flexibility, initiative, and the capacity to work in a fast-paced, evolving environment.
Proficiency in understanding and applying relevant legislation, including the Residential Tenancies Act.

Responsibilities

Model reflective practice, humility, professionalism, and personal growth
Provide leadership during crisis and high-stress situations
Demonstrate values-based leadership aligned with Indwell’s mission and trauma-informed principles
Recruit, onboard, supervise, and mentor interdisciplinary staff, volunteers, and students
Foster a healthy, compassionate, and goal-driven team culture
Facilitate regular team meetings and maintain consistent communication
Support staff development through coaching, training, and performance planning
Create welcoming, inclusive, trauma-informed environments for residents and staff
Maintain and engage healthy relationships with functional teams across the Indwell family of companies
Communicate and inform regional leadership of incidents or risks in programs
Engage in organizational collaboration and working groups to support collaborative program design
Ensure compliance with legislation, accreditation standards, RTA/LTB guidelines, and organizational policies
Oversee tenancy processes, rent collection, occupancy tracking, and financial documentation
Lead quality improvement initiatives, audits, incident debriefs, and service delivery standards
Ensure accurate reporting, data integrity, and program accountability
Ensure case management and service planning principles and practices are well established, with regular review of metrics
Develop and monitor program level workplans to ensure alignment with organizational strategic plan
Build and strengthen partnerships with municipal, health, and community organizations
Collaborate with the City of London Coordinated Access system and external service providers
Represent Indwell at community tables, committees, and forums
Oversee wraparound care coordination and integrated service planning
Encourage staff participation in partnerships and community engagement initiatives
Embed Indwell’s strategic priorities and mission into program development and operations
Implement evidence-based practices including recovery-oriented, trauma-informed, and psychosocial rehabilitation models
Identify systemic gaps through critical incident review and continuous improvement processes
Use organizational and program data to identify emerging trends and guide strategic priorities at the program level
Support asset-based community development and long-term housing stability outcomes
Contribute to the advancement of supportive housing practices within the broader system of care

Benefits

3 weeks paid with 8 HEAL days (sick and personal appointments) per year
Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care.
Life Insurance and Long-Term Disability
Employee Assistance Program- primary care and professional consulting services
Group RRSP: Indwells contributes 5% of salary
New Staff Orientation Days
Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities).
Clifton Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness.
Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST)
Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings