Sr Program Manager

Dormakaba•Indianapolis, IN

5d•Hybrid

About The Position

dormakaba is seeking a (hybrid) Senior Program Manager based in Indianapolis, IN to serve as a key leader within the North America Transformation Office, responsible for driving complex, cross-functional initiatives that directly impact commercial growth, operational productivity, and system modernization across the region.

Requirements

Bachelor’s degree in Business, Operations, Psychology, or related field
8+ years of experience leading complex, cross-functional programs in manufacturing, supply chain, or commercial environments
Proven experience driving large-scale transformations (ERP, digital platforms, or operational excellence)
Demonstrated ability to influence decisions and drive outcomes without direct authority
Strong financial acumen with experience building and tracking business cases and ROI

Nice To Haves

Strong understanding of ERP systems (SAP preferred), EDI, and customer-facing platforms (eCommerce, Salesforce)
Experience operating in highly matrixed organizations with global and regional stakeholders
Formal project/program management certification (PMP, PgMP)
Change management experience or certification (Prosci or equivalent)
Experience in manufacturing or industrial environments with complex operational processes

Responsibilities

Lead end-to-end delivery of complex, cross-functional transformation programs (ERP, EDI, customer platforms, order automation)
Drive decision-making through structured governance forums (e.g., Steering Committees), surfacing risks, constraints, and trade-offs
Align cross-functional stakeholders (Finance, IT, Sales, Operations, Supply Chain) and drive accountability without direct authority
Lead enterprise ‑ level, multi ‑ workstream programs with elevated risk and ambiguity, managing dependencies across global functions, leaders, and timelines