Program Manager

The Phoenix • Las Vegas, NV

29d • Onsite

About The Position

The Phoenix's mission is to build a sober active community that fuels resilience and harnesses the transformational power of connection so that together we rise, recover, and live. Through activities such as CrossFit, book clubs, rock climbing, art socials, yoga, and meditation, participants build confidence, self-respect, and community. The Phoenix offers free programs, both in person and online, for anyone with 48 hours of sobriety. Since 2006, we have served hundreds of thousands of individuals with the help of thousands of volunteers across the country. At The Phoenix, we welcome people from all backgrounds and strive to create a healing-centered environment that allows everyone to bring their authentic selves to the workplace. We seek to create a workplace environment that accurately reflects the diverse communities we serve. We understand that voices of varied experiences and perspectives are central to our mission and our impact. We do not discriminate on the basis of race, color, religion, creed, gender, gender expression, pregnancy, genetic information, age, national origin, ancestry, disability, marital status, sexual orientation, or military status. The Phoenix will gladly provide reasonable accommodations during the interview process if needed. Please ask! This role will be based in Las Vegas, Nevada and will support the organization by leading the recruiting, onboarding, and development of all new volunteers, equipping them to take meaningful ownership of the Community Center and allowing us to continue to scale our local impact. The ideal candidate will have great people skills and will be comfortable navigating high-pressure situations with agility and sound judgment. If you’re excited about working in a dynamic and creative environment that promotes personal and professional growth, we want to talk to you!

Requirements

• 3+ years of relevant work or volunteer experience (partnership management, volunteer management, program management, leadership, etc.)
• Fitness certification, preferably in CrossFit, strength training or other gym-based fitness discipline
• Experience leading engaging fitness classes for all levels
• Reliable transportation and willingness to drive throughout Clark County.

Nice To Haves

• Lived experience as a peer in recovery
• Desire to apply anti-racism and anti-oppression principles and practices
• Degree or coursework in exercise science (or equivalent experience)

Responsibilities

• Operational oversight of physical spaces (cleanliness, safety, readiness)
• Issue identification, reporting, and follow-through
• Vendor and resource coordination
• On-site supervision and environment management
• Coaching of weekly functional fitness classes and oversight of open gym
• Event scheduling and logistics coordination
• Oversight of quality and safety standards
• Performance tracking (attendance, quality scores, KPIs)
• Staffing management and smooth delivery of events
• Recruitment and pipeline development (with diversity focus)
• Onboarding and compliance (background checks, training, documentation)
• Database/CRM management (Salesforce tracking, record accuracy)
• Retention through engagement and participation tracking
• Stewardship of partnerships with SUD treatment centers
• Tours of community center as needed for donors, government officials, and media outlets
• Relationship cultivation with vendors, contractors, and community partners

Benefits

• 403(b) retirement plan with 4% match
• Paid time off (vacation/sick days/skill enhancement days)
• Medical, dental, and vision plans
• Opportunity to join employee resource groups (ERGs) and participate in a mentoring program
• Monthly wellness stipend
• Optional pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed