Program Manager

City Year•Los Angeles, CA

12d•Hybrid

About The Position

Reporting directly to the Program Director, as a member of the Program and Service team, the Program Manager (PM) plays a critical role in overseeing successful implementation of City Year Los Angeles’ school-based service model. In this role, a PM manages a team of 10-18 City Year AmeriCorps members (ACMs) at their designated school(s), where they spend most of the work week. The PM is an effective talent developer who will lead AmeriCorps members to have a successful and rewarding year of service through civic engagement and a citizenship development curriculum. The PM develops and manages partnerships with the school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions for students throughout the school day. The PM also works with school staff and AmeriCorps members to implement after-school programming. City Year values and continuously works to build an equitable and inclusive culture where people with diverse lived experiences feel they belong.

Requirements

Bachelor’s Degree; or equivalent work experience
2-6 years of work experience
At least 1 year of management experience with strong track record of results: Setting high expectations and holding self and team accountable for performance goals
Developing diverse talent through performance plans, reviews and leadership opportunities
Using progress and outcome data to inform team management
Passion for service and the City Year mission

Nice To Haves

Background in education is a plus
City Year/AmeriCorps experience is a plus

Responsibilities

Build and maintain strong relationships with ACMs by creating an environment of open and honest two-way communication; provide both positive and constructive feedback and coaching to support ACM professional development in the civic leadership competencies; Ensure the professional accountability of all team members, including Team Leaders (TL), through ongoing one-on-one check-ins, formal performance reviews, and consistent implementation of the coaching and accountability system.
Effectively manage and leverage Team Leader experience to support service delivery; engage school administrators and partner teachers; coach and provide feedback for TL professional development.
Build strong and sustainable partnerships with all school-based stakeholders, including parent councils; The Program Manager ensures that Whole School Whole Child (WSWC) platforms are understood and implemented; reinforces commitment to shared goals with school leaders and delivers on City Year’s contributions.
Identify leaders and resources in the community to develop partnerships that support the ability of the team to implement its school-based and community-based service objectives; support City Year Development department in securing and engaging team sponsors.
Actively support AmeriCorps members in service with regular observation and coaching; AmeriCorps members are coached and managed to meet performance standards for service excellence and inspirational standards that are expected of all City Year members.
Ensure team is well-developed, strong, connected to their work, and the organization; The Program Manager is well respected by AmeriCorps members and is an effective leader of the team; Supports professional development of AmeriCorps members by effectively facilitating content to groups of 8-40.
Engage team in activities and experiences that deepen their understanding of the communities in which they serve; leverage City Year Values and frameworks to help AmeriCorps members develop perspective on their role in the school community; work with team to understand the resources provided by local community organizations that may benefit students and the school community.
Implement the Whole School Whole Child model with fidelity to enhance service quality and maximize impact; ensure that service tools are utilized effectively; school site supports a practitioner culture; set and monitor clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events.
Ensure effective and timely collection of data through the administration of summative and formative standardized assessments, implementation of quantitative and qualitative evaluation tools, and that evaluation results are used to make service and program improvements.
Lead City Year team to provide a high quality, effective, safe, and well-organized after school program; collaborate with school partners to ensure the successful launch of the program; routinely monitor all elements of the program for quality and make necessary adjustments.
Partner with CYLA departments and staff through stakeholder engagement, event, and service day participation, and cross-departmental committees as needed to ensure site-wide goals are met. Support the execution of site-wide goals through collaboration with program staff and leadership. Collaborate cross functionally to make shared decisions, set strategy, and develop work outputs. Support other department functions as needed. Other duties as assigned.