Program Manager

Ingram Micro•Buffalo, NY

1d•Hybrid

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! This role will office from our beautiful downtown, buffalo location 3 days per week, 2 days from home.

Requirements

Proficiency in computer applications: The role requires expertise in general computer applications, including Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint. Additionally, the ability to learn and adapt to additional applications as necessary is crucial.
Collaboration & Influence: Ability to consult, influence, and collaborate effectively across cross‑functional teams, vendors, partners, and internal stakeholders to drive program alignment and execution.
Communication skills: Communicate with executive-level associates internally and externally in an articulate and professional manner. Practice discretion and understand the appropriateness of communication and behavior.
Presentation skills: Proficient in delivering presentations that effectively convey information and contribute to the overall sales strategy.
Project management: The role involves managing multiple projects simultaneously, requiring effective organizational and time management skills.
Problem-solving: Display the ability to identify and solve problems to ensure smooth sales operations.
Attention to detail: Possess a strong diligence to ensure accuracy and precision in sales-related activities.
Independence and teamwork: The role requires the ability to work independently and as a team member, fostering a collaborative work environment.
General proficiency with various tools, systems, and procedures required to accomplish the job.
A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1-year position specific experience.

Nice To Haves

May need to consult with Senior/Specialist staff members on technical issues.

Responsibilities

Develop and maintain a productive working relationship with project/program sponsors, customers, and Sales teams, including continuous attention to enhancing business relationships with internal and external customers and/or vendors.
Interact effectively with all levels of internal and client organizations to ensure project/program success by weighing alternatives and determining appropriate strategies.
Work with project/program stakeholders as necessary to establish resource needs and support program effectiveness.
Organize recommendations, business designs and results into a clear concise format for communication to all levels of management
Own end‑to‑end program execution, including Developing detailed project/program plans, obtaining and coordinating commitments and resources, and tracking project/program timelines, tasks, and deliverables.
Work with various functional groups within the Sales organization to understand current processes, new processes in development, and methodologies to work towards implementing efficiencies
Assist senior management with assessing business strategies based on a comprehensive understanding of Ingram Micro’s core businesses.
Support business growth through program effectiveness.
Oversee, track and report on any specific vertical market regulatory compliance requirements for doing business and ensure systems and processes exist.
Provide training and serve as SME for assigned programs/systems.
Document SOPs and standardize workflows to ensure consistency.
Ensure clear communication and timely resolution of issues.
Manage escalations and investigate root causes, working with appropriate teams to resolve.
Develop strategies around standardization of processes across cross functional areas.