Program Manager

World Wide Technology Healthcare Solutions•Costa Mesa, CA

6d•$132,400 - $165,500•Hybrid

About The Position

The Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work.

Requirements

Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
A minimum of 5 years' progressive experience in a related field required
Minimum of 5 years active Program Management experience
Minimum 10 years of Project Management experience
Experience working with Financial Customers
Salesforce CRM software experience
Experience managing, tracking, and forecasting the financials and budgets for large scale programs
Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
Excellent understanding of the contract process
Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule
Good understanding of Supply Chain processes
Ability to work independently and aggressively track to program timelines
Strong team skills
Strong communication skills (written, verbal, and presentation)
Proven leadership capabilities
Experience managing technology programs with a minimum budget of $25MM or greater
Managed large distributed teams of matrixed resources of at least 50 people or more
Strong presentation and public speaking skills
Experience developing and estimating client statements of work

Nice To Haves

One to three years prior sales/business development experience is preferred
Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred

Responsibilities

Effectively and proactively plan, create and manage program-level budgets.
Accountable for accuracy of Empower cost and actuals based on the signed Statement of Work.
Monitor, manage and if applicable, communicate all push, pull, split etc. activity and how it impacts the overall program financials
Able to track project metrics, forecast future trends and manage change.
Support monthly P&L reporting with account team and regional management.
Accountable for Empower financial accuracy across all sub projects.
Review and understand the scope of all projects under the program.
Ensure SOW reviews are performed for each project under the program.
Adequate understanding of the contract process, lead times and responsibilities.
Understand the implications of scope changes at the contract level, and impacts to the schedule and financials.
Ensure that a full schedule is established, documented and maintained weekly by the PM team for each project in the program.
Provide a plan on a page for the program and establish weekly project status and roll up program status reporting.
Be able to communicate, at a leadership level, the state of the overall program performance based on schedule and scope performance.
Develop and execute an efficient internal and external strategy and plan for ensuring communication with all levels of management within the team.
Define the criteria and processes for managing and communicating escalations.
Ensure sub-project progress communication is aligned to approach, timing, and tool with the audience level.
Ensure sub-project Project Managers are working effectively with respective Regional Management, Engineering Management, PMO Management, and Account Team to build strong working relationships built on trust and open communications.
Monitor and report on risks, issues and situations that are impeding program progress
Take a proactive approach in addressing issues to avoid escalations
Responsible for ensuring all sub project risks and issues are reported in Empower, managed to resolution or closed
Responsible for including risk and issue status and escalation in regular governance reviews
Ensure that appropriate stakeholder analysis is done across projects and that all key stakeholder requirements are included in the program Communication Plan.
Serve as program trusted advisor.
Regularly monitor stakeholder feedback and adjust communication plan as needed.
Demonstrates the highest-level of customer care and delight.
Responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of the program.
Responsible for development of a program strategy and plan and translate that to the delivering team.
Communicate effectively to key stakeholders with regards to the health and progress of the program.
Represent WWT's interest in a professional and effective manner - while still maintaining a trusted and respected relationship.
Communicate and lead in a way that Inspires and directs the team to a common goal.
Motivate and set reasonable and clear roles, responsibilities and objectives for the team to obtain the highest performance possible.
Use a proactive approach to problem resolution and conflict, takes charge and makes decisions when needed.