Program Manager (Digital Experience and Executive Operations)

Internal Revenue Service•Anchorage, AK

About The Position

This position is to be filled in NHQ - Office of the Commissioner - Office of Legislative and Regulatory Affairs. As a Senior Manager, you will exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments, or comparable staff functions. This includes the development, assignment, and clearance of goals and objectives for supervisors or managers of subordinate organizational units. You will approve multi-year and longer-range work plans, manage the overall work to enhance goal achievement, and oversee the revision of long-range plans, goals, and objectives. Additionally, you will manage the development of policy changes in response to legislative changes, manage organizational changes, and exercise discretionary authority to approve the allocation and distribution of funds within the organization's budget. The specific duties of this position involve directing enterprise executive correspondence, Executive Secretariat operations, and clearance processes for congressional, Treasury, White House, and executive matters. You will provide strategic leadership for digital experience initiatives, workflow automation, case management systems, dashboards, portals, and document management solutions. Furthermore, you will oversee the planning, implementation, governance, modernization, and continuous improvement of digital business processes supporting executive operations.

Requirements

One (1) year of specialized experience equivalent to the next lower-level payband or GS grade in the normal line of progression or comparable management or leadership experiences outside of Federal service.
Qualifying experience must demonstrate experience managing complex executive operations, digital transformation, workflow or case-management programs, or comparable high-visibility organizational initiatives.
Supervising and leading staff, including setting priorities, evaluating performance, developing employees, allocating resources, and fostering a high-performing work environment.
Planning and managing high-priority executive operations, including executive correspondence, clearance processes, action tracking, and multiple sensitive assignments involving competing deadlines and executive-level interest.
Leading digital transformation and business process improvement, including workflow automation, case management systems, dashboards, portals, or document management; overseeing requirements, testing, deployment, change management, training, or user adoption.
Developing and improving enterprise policies, processes, and performance, including IRM guidance, SOPs, governance and records-management requirements, performance measures, and operational improvements; coordinating complex initiatives with senior executives, IT, legal, privacy, disclosure, records management, contractors, vendors, and other stakeholders.
Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate (Time After Competitive Appointment - TACA).

Nice To Haves

Experience working in an IRS leadership office is preferred.

Responsibilities

Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
Oversee the revision of long range plans, goals and objectives for the work directed.
Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.
Directs enterprise executive correspondence, Executive Secretariat operations, and clearance processes for congressional, Treasury, White House, and executive matters.
Provides strategic leadership for digital experience initiatives, workflow automation, case management systems, dashboards, portals, and document management solutions.
Oversees planning, implementation, governance, modernization, and continuous improvement of digital business processes supporting executive operations.