Program Manager - Dining Sites and Home Delivered Meals for Seniors

SENIOR FRIENDSHIP CENTERS INC•Sarasota, FL

4d•Onsite

About The Position

Senior Friendship Centers is seeking a Program Manager to lead its Nutrition Program throughout Sarasota County. The role oversees congregate dining sites and the Home Delivered Meals program, ensuring older adults receive nutritious meals and quality service. The manager supervises dining site and assessment staff, coordinates daily operations, and ensures regulatory and quality standards are met. The position also provides coverage for Sarasota County Nutrition roles when needed. This is an in-office, 40-hour-per-week position, Monday through Friday. The role involves coordination with staff, volunteers, clients, community partners, consultants, food service providers, funders, and other agencies. Travel is required to conduct assessments and support meal sites, outreach, fundraising, and program operations. The role reports to a supervisor; the specific title is not given.

Requirements

Associate’s degree in Social Science, Food Service Manager, or a related field, or commensurate professional experience providing the knowledge, skills, and ability to perform the position.
Two years of experience in a supervisory capacity.
Intermediate computer skills, extensive experience with Microsoft Office Suite (Word, Excel, and Outlook) and other basic computer software and hardware, and ability to quickly learn organizational systems.
Excellent customer service and interpersonal skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and a proven ability to meet deadlines.
Strong verbal and written communication skills.
Strong leadership skills.
Ability to prioritize tasks and adapt to organizational needs.
Ability to interact professionally with staff, clients, volunteers, and community partners.
Friendly and flexible approach, ability to handle challenges, and ability to work with limited supervision.
Ability to lift 40 pounds and independently access various departments of a location.
Reliable transportation, valid driver’s license, and proof of insurance for work-related travel.
Satisfactory fingerprint-based Level II background screening and pre-employment substance abuse testing.
Authorization to work in the United States.

Nice To Haves

Bachelor’s degree preferred.
Experience presenting to public groups is desirable.
Bilingual English/Spanish skills are encouraged but not required.

Responsibilities

Supervise, train, schedule, and evaluate Nutrition department employees and volunteers.
Maintain frequent in-person and telephone contact and oversee routes to provide supervision, support, and problem resolution.
Oversee ordering, portioning, packaging, and delivery of congregate and home-delivered meals; handle service requests and resolve transportation and food-delivery issues.
Coordinate home-delivered meal routes to support quality, food safety, and customer satisfaction.
Ensure compliance with federal and local funding requirements, including compiling and submitting weekly activity reports, tracking meals, data entry, reconciling paperwork, and submitting materials to the Nutrition Director and fiscal staff as applicable.
Maintain records for monitoring visits, audits, and evaluations, as well as complete and current dining client files and assessments.
Attend health fairs and expos for outreach and volunteer recruitment, and participate in fundraising and outreach activities.
Oversee internal data and sequencing for Home Delivered Meals.
Coordinate with the Nutrition consultant and food service providers to support quality service delivery, and arrange emergency meals when authorized.
Work with Area Agencies and other funders and support their requirements and monitoring visits.
Oversee dining site advisory councils, attend quarterly meetings, prepare agendas, and approve new members.
Conduct or delegate Home Delivered Meals-only client assessments, maintain nutrition-only client files and documentation, and refer clients to Case Management when needs extend beyond nutrition.
Ensure processes for collecting, accounting for, and delivering donation deposits; prepare reports on dining site activity; and attend periodic meetings with supervisors, caterer representatives, site managers, and nutrition specialists.
Provide recommendations regarding expenditures and respond to questions from other departments.
Provide backup support to Nutrition staff when needed and make regular site visits to congregate sites to ensure compliance.
Attend staff meetings, training, and seminars as required.
Comply with personnel policies and follow safety and incident policies to protect staff, volunteers, participants, and others.