Program Manager, AI Enablement

Walker & Dunlop

22h • $190,000 - $210,000 • Remote

About The Position

The Program Manager, AI Enablement supports the planning, coordination, and execution of strategic AI initiatives across Walker & Dunlop. Working closely with the SVP, AI Enablement, the role translates strategic priorities into actionable plans, establishes processes and accountability, and aligns multiple concurrent programs. It serves as a liaison among AI engineering teams, product partners, and business stakeholders to support the development, implementation, and adoption of AI capabilities. The role calls for strong program management expertise, a practical understanding of AI technologies, and exceptional organizational and communication skills.

Requirements

• Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent professional experience.
• 7+ years of experience in program management, project management, technology delivery, or related roles, including at least 3 years managing multiple concurrent initiatives.
• Proven experience managing complex, cross-functional programs involving engineering, product, and business stakeholders, including program planning, risk management, and executive reporting.
• Demonstrated experience partnering with senior leadership on strategic initiatives, organizational priorities, and decision-making.
• Experience in technology-driven environments.
• Strong knowledge of program management methodologies, governance practices, and project management tools.
• Understanding of AI platform architecture, agentic systems, and components such as the Agent Layer, Agent Control Plane, Knowledge Gateway, and Context Layer.
• Familiarity with AI applications including document intelligence, knowledge retrieval, workflow automation, decision support, and agent development and monitoring.
• Knowledge of AI governance, security, and risk management principles, including data protection, access controls, prompt injection, and agent permissions.
• Ability to use AI technologies and development tools to support workflow improvements, data analysis, and operational efficiency.
• Knowledge of emerging AI technologies and industry trends, with a commitment to continuous learning and professional development.
• Excellent communication and stakeholder management skills, including the ability to translate complex technical information into clear, actionable updates for executive and business audiences.
• Strong organizational, analytical, and problem-solving skills, including the ability to manage competing priorities, navigate ambiguity, and adapt to changing business needs.
• Ability to exercise sound judgment, maintain confidentiality, work independently, and collaborate effectively across teams and leadership levels.
• Ability to take ownership, face challenges, acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness when working with colleagues and stakeholders.

Nice To Haves

• Experience involving artificial intelligence, machine learning, or digital transformation initiatives.
• PMP, PgMP, or equivalent certification.
• Experience in commercial real estate, financial services, or capital markets.
• Familiarity with Jira, Linear, Confluence, or Notion.

Responsibilities

• Partner with the SVP, AI Enablement to set priorities, develop execution plans, and coordinate strategic AI initiatives across engineering, product, and business functions.
• Align program objectives, scope, timelines, dependencies, deliverables, and success measures with AI engineering teams, product partners, and business stakeholders.
• Coordinate development and implementation of the AI Platform, including the Agent Layer, Agent Control Plane, Knowledge Gateway, and Context Layer.
• Coordinate development, approval, implementation, and ongoing maintenance of AI policies and governance standards with Legal, Risk, Compliance, and Information Security.
• Coordinate AI workflow and agent deployment initiatives through intake, discovery, development, evaluation, approval, launch, and adoption.
• Work with Human Resources and department leadership to support enterprise AI training, including foundational and role- or department-specific learning.
• Establish and maintain program management processes, including planning cycles, project tracking, status reports, risk registers, decision logs, and recurring stakeholder meetings.
• Develop and maintain program governance frameworks, executive reporting, and stakeholder communications covering progress, priorities, risks, and key decisions.
• Identify, assess, and address program risks, dependencies, and obstacles, escalating issues with recommended solutions when appropriate.
• Support executive communications, stakeholder updates, leadership presentations, and cross-functional meetings, and follow through on commitments and action items.
• Identify opportunities to improve program management tools, processes, documentation, and operating practices.
• Perform other duties as assigned.

Benefits

• Comprehensive benefit options, including medical coverage with up to 83% subsidized medical payroll deductions.
• Competitive dental and vision benefits.
• 401(k) with company match.
• Pre-tax transit and commuting benefits.
• Health and wellness program with cash rewards and resources.
• Paid maternity and parental leave, as well as other family paid leave programs.
• Company-paid life, short-term disability, and long-term disability insurance.
• Health Savings Account and Healthcare and Dependent Care Flexible Spending Accounts.
• Career development opportunities.
• Volunteer hours and donation matching.
• Discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior