Program Manager - Permanent Supportive Housing Project Based Sites

Brilliant Corners•Los Angeles, CA

1d•$85,000 - $90,000•Hybrid

About The Position

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors. The Permanent Supportive Housing (PSH) program is supported by LA County Homeless Services and Housing Department (HSH) and was designed to serve individuals experiencing homelessness who have a chronic illness or physical disability. The goal is to transition individuals out of homelessness and into permanent housing, to obtain stability in all areas of their lives. Services take place within residential communities for individuals who are experiencing homelessness and eligible for PSH at a project site. The Program Manager will oversee the PSH PBV case management program and the operations of several sites in Los Angeles County. The Program Manager will manage the contract and relationship with HSH as well as additional community partners and provide ongoing supervision to the case management staff. The Program Manager will cultivate the talent of the team to provide high quality support to clients and partners and employ a “whatever it takes” approach to services.

Requirements

Master’s Degree in Social Work or related clinical field; LCSW licensure preferred
At least 2 years of supervisory experience
At least 4 years of experience providing direct mental health and/or intensive case management services to vulnerable populations
Experience working with individuals with chronic medical and/or behavioral health conditions and individuals who have experienced homelessness is a plus
Experience developing and monitoring program budgets is desirable
Demonstrated management and team-building experience
Strong interpersonal and client engagement skills
Excellent organizational, communication, and planning skills
Flexibility regarding scheduling and prioritizing of tasks
Ability to work independently and utilize critical thinking skills in decision-making situations
Well-versed in relevant evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally responsive services and work effectively in cross-cultural situations
Basic computer knowledge, MS Outlook, Word, PowerPoint and Excel required; comfort with learning new systems such as Apricot and Salesforce
Possession of a valid, clean California driver’s license and a personal insured vehicle are required

Responsibilities

Oversee the contract with HSH, including regular communication with HSH stakeholders and monthly invoic submission.
Collaborate with all program funders and stakeholders, including HSH, housing authorities, onsite property management and external partners.
Engage with community agencies and stakeholders to strengthen existing relationships and develop new partnerships.
Provide direct supervision to Case Management staff to provide ongoing support and crisis intervention for clients as needed.
Provide clinical supervision to MSW interns
Develop and strengthen program policies and design to enhance client services.
Manage program budget and track all program expenditures.
Generate regular reports for HSH and other stakeholders as needed.
Facilitate and/or attend regular meetings, including internal staff meetings, case conferences with program partners, and internal manager’s meeting
Manage case management database and all quality assurance measures.
Process referrals from HSH and manage referral assignments to Case Managers.
Co-manage the operation of the 24/7 case management crisis line.
Facilitate professional development and training opportunities for staff.
Oversee the hiring and onboarding of new staff members.