Program Manager

Center for Care Innovations•Oakland, CA

13d•$76,800 - $115,200•Hybrid

About The Position

The Center for Care Innovations (CCI) is seeking a collaborative, curious, and organized Program Manager to design and lead initiatives aimed at improving care and advancing health equity within health care safety net organizations. This role is ideal for an individual who thrives on bridging strategy and implementation, transforming concepts into actionable projects, cultivating strong relationships, interpreting data and complex information, facilitating engaging learning sessions, and driving complex work forward. The position requires an understanding of the health care safety net ecosystem, with specialized experience in at least one area. It is a highly relational and externally focused role, involving collaboration with healthcare organizations, funders, partners, and other stakeholders in both virtual and in-person environments.

Requirements

At least five years of experience managing complex initiatives, preferably in healthcare, public health, nonprofit, community-based, or related fields.
A master's degree in public health, public policy, health care administration, nonprofit management, or a related field, or an equivalent combination of education and relevant experience.
Strong understanding of the health care safety net ecosystem, with in-depth knowledge or experience in at least one area (e.g., Federally Qualified Health Centers (FQHCs), Medi-Cal Managed Care Plans, or other California safety net organizations).
Experience running or supporting learning collaboratives, accelerators, technical assistance initiatives, or other capacity-building efforts.
Excellent management skills to translate broad goals into clear work plans, timelines, roles, and deliverables, and to keep complex work progressing.
Skilled in developing and maintaining trusted relationships with partners and stakeholders.
Confident and engaging communicator capable of presenting, facilitating, and clearly translating complex information for diverse audiences, including funders and external partners, both virtually and in person.
Strong quantitative and qualitative data analysis skills, with the ability to use data to inform decision-making, learning, and communication.
Comfort navigating ambiguity, solving problems, experimenting with new approaches, and adapting based on learning.
Commitment to advancing health equity and improving care for historically underinvested communities.

Nice To Haves

Experience with human-centered design, particularly applying or teaching these methods in healthcare, community, or organizational settings.
Experience with quality improvement, change management, systems thinking, Lean/Six Sigma, Liberating Structures, or other organizational and systems change approaches.
Knowledge of or experience with safety net healthcare delivery, including familiarity with clinical quality measures and performance improvement.
Bilingual or multilingual, especially in Spanish and English, and/or experience working across cultures and communities.
Experience in consulting, advising, training, or other client-facing roles, including developing content or learning experiences for adult learners.

Responsibilities

Design initiatives that address real-world challenges by translating ideas into actionable projects through landscape research, stakeholder interviews, work planning, and the development of content and learning experiences, potentially utilizing approaches like human-centered design, quality improvement, and organizational/systems change methods.
Manage the day-to-day execution of multiple initiatives, overseeing timelines, deliverables, budgets, team roles, consultants, and grant requirements, while anticipating challenges, solving problems, coordinating cross-team efforts, and adapting to evolving work.
Build and maintain trusted relationships with key stakeholders through a responsive, collaborative, equity-centered, and service-oriented approach.
Design and facilitate engaging virtual and in-person convenings, workshops, meetings, and other learning experiences, including preparing speakers, developing agendas, presenting content, facilitating discussions, and fostering a collaborative learning environment.
Gather, analyze, and interpret quantitative and qualitative data to assess initiative progress, identify improvement opportunities, and inform decision-making, translating findings into clear insights and recommendations for internal teams, participants, partners, and funders.
Manage initiative budgets, track spending, contribute to funder reports, and communicate with funders regarding progress, learning, challenges, and results. Also, support the identification and management of faculty, coaches, consultants, and other partners.

Benefits

Comprehensive health benefits, including medical, dental, vision, life, and AD&D insurance
Short- and long-term disability benefits
Generous paid time off (15 days in first year, increasing to 20 and then 25 days with service)
Additional paid time away, including annual wellness time and CCI-wide summer and winter breaks
Retirement plan with matching employer contributions
Flexible spending accounts
Commuter benefits
Monthly technology stipend
Professional development stipend
Employee Assistance Program (EAP) and other well-being resources