Program Manager

JLL•Charlotte, NC

35d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Program Manager at JLL, you will lead strategic real estate initiatives that shape transformative outcomes for our clients. This role positions you at the forefront of complex program delivery, where you'll orchestrate multiple concurrent projects while maintaining unwavering focus on quality, timeline, and budget excellence. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and you'll be instrumental in driving this mission forward through your program leadership. You'll serve as the primary liaison between client stakeholders and internal teams, ensuring seamless communication and alignment throughout the program lifecycle. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll leverage this collaborative foundation to navigate complex challenges, manage risks proactively, and deliver exceptional results that exceed client expectations while fostering team development and organizational growth.

Requirements

Bachelor's degree in Project Management, Architecture, Engineering, Operations Management, or related field
Proven program oversight experience managing multiple concurrent programs, each containing multiple large budget complex projects
Experience successfully resolving client escalations and managing diverse stakeholder relationships across organizational levels
Ability to navigate program-level oversight, data management, and reporting responsibilities simultaneously
Consultative mindset with strategic thinking capabilities and problem-solving expertise. Ability to see the high level program oversite details, as well as the small details of each project in the program.
Strong communication and presentation skills with ability to influence and drive consensus among diverse stakeholders
Proficiency in project management software and Microsoft Office Suite
Ability to travel to project sites as needed.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Relevant project management certifications such as PMP, PMBOK, or Program Management Professional (PgMP)
Advanced degree in relevant field or equivalent professional experience
Experience with project performance metrics including cost performance index (CPI), schedule performance index (SPI), and earned value management
Track record of successful scope management and change order execution in complex real estate environments
Experience in commercial real estate, corporate real estate, or facilities management
LEED certification or other sustainability credentials
Experience working in matrix organizational structures and cross-functional team environments

Responsibilities

Develop and execute comprehensive program strategies in partnership with client and JLL stakeholders for strategic real estate project portfolios
Engage with client stakeholders to maintain program alignment, communicate progress updates, and resolve escalations with strategic thinking and consultative approach
Monitor and ensure on-time, in-scope, and on-budget delivery of all program deliverables across multiple concurrent initiatives
Track and report on program and project performance metrics, maintaining accountability for outcomes and identifying opportunities for continuous improvement
Implement and adhere to Project Management Center of Excellence best practices, standards, and methodologies to ensure consistent quality delivery
Identify, assess, and manage program risks while serving as the primary escalation point for problem-solving and conflict resolution
Manage program scope changes, identify opportunities for change orders, and execute scope modifications to maximize client value
Maintain comprehensive program documentation and ensure compliance with best practice standards and centralized storage requirements