Program Manager (6386)
About The Position
The Program Manager will ensure a safe, housing-focused, and client-centered shelter that maintains accurate data and strong communication with community partners. This role involves overseeing Guest Services to ensure a guest-focused, trauma-informed delivery, and coordinating with Case Management, Outreach, and Leasing Agent teams to maintain a housing-focused operation. The Program Manager will encourage and discuss progress toward housing with shelter guests, coordinate calendars and services provided by partner agencies, and oversee the collection and distribution of donations. Additionally, this role will assist with monitoring facility security and maintenance, ensure enforcement of good neighbor policies, and assist with securing necessary resources. The Program Manager will also oversee the collection, input, and distribution of intakes/summary sheets/reports, develop new partnerships with other agencies to enhance services, manage the program budget, and facilitate Resident Advisory Council and Partnership Meetings.
Requirements
- Associate's degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations
- Working knowledge of mental health and addictions issues
- Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
- Ability to perform crisis intervention as needed
- Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused
- Ability to work effectively with a diverse population
- Ability to plan, organize and prioritize duties
- Ability to speak effectively before small groups
- Ability to clearly communicate information and instructions verbally and in written form
- Ability to maintain a positive, professional and safe environment while on duty
- Ability to establish and effective working relationships with others
- Dependability, responsibility and the ability to communicate effectively and respectfully are required skills
- Organizational skills
- Strong written and verbal communication skills
- Strong creative thinking skills
- Attentiveness to details
- Customer oriented
Nice To Haves
- Fluency in Spanish is of significant value
Responsibilities
- Ensure a safe, housing-focused and client-centered shelter that maintains accurate data and strong communication with community partners
- Oversee Guest Services and ensure a guest-focused, trauma-informed delivery
- Coordinate with Case Management, Outreach, and Leasing Agent teams, ensuring a housing-focused operation
- Encourage and discuss progress toward housing with shelter guest
- Coordinate calendars and services provided by partner agencies
- Oversee the collection and distribution of donations
- Assist with monitoring facility security and maintenance
- Ensure enforcement of our good neighbor policies
- Assist with securing necessary resources
- Oversee collection, input, and distribution of intakes/summary sheet /reports
- Develop new partnerships with other agencies in order to enhance our current services
- Manage program budget
- Facilitate Resident Advisory Council and Partnership Meetings
- Maintain active involvement with neighbors and program partners
- Maintain active involvement with community service organizations
- Provide oversight and lead by example in the direction of Site Leads, Intake Specialists, Overnight Coordinators, and Logistics Team
- Oversee the onboarding of new direct reports and coordinate ongoing trainings
- Foster a spirit of teamwork and culture that is consistent with the agency's values
- Maintain transparent communication with staff, supervisors, and all agency partners
- Appropriately communicate organization information through group meetings, one-on-one meetings, emails, and regular interpersonal communication
- Assist in various aspects of staff's duties
- Assist in coordinating and managing on-site volunteers
- Assist in coordinating and managing special group events and holiday events
- Provide crisis/conflict intervention
- Conduct 90-day, midyear, and annual reviews
- Participate in networking functions and community meetings
- Attend staff meetings and training workshops as needed
- Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
- Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
- Perform ad hoc projects as appointed by Supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
