Enrichment Program Manager

Outlook•Omaha, NE

6d•Onsite

About The Position

We are seeking a dynamic and mission-driven Program Manager to lead and elevate our Enrichment Services program. This is a strategic, people-focused leadership role focused on driving meaningful outcomes for individuals while building and developing high-performing teams. The Program Manager is responsible for overseeing service delivery, ensuring program excellence, and fostering a culture centered on client impact. This role also includes guiding clients through benefits and resource navigation, including Social Security Disability. This role goes beyond traditional management; it is an opportunity to empower individuals who are blind or visually impaired to live independently and remain connected to their community. You will help shape and strengthen services, support a dedicated team, and contribute directly to meaningful, life-changing outcomes for those we serve.

Requirements

Bachelor’s degree preferred, but not required o Equivalent combination of education, leadership experience, and demonstrated success managing people and programs will be considered
3+ years of leadership or management experience
Experience working with individuals with disabilities or diverse populations strongly preferred
Coaching & Development – Ability to work to improve and reinforce performance of others. Take responsibility for one’s direct reports’ performance by setting clear goals and expectations by providing constructive feedback.
Consultation - The ability to provide guidance to organizational stakeholders. Applies creative problem-solving to address client/stakeholder challenges.
Client Focus - Puts the experience of the client first above everything else by meeting the client’s needs across the different stages they go through throughout the vision loss journey.
Flexibility – Openness to different and new ways of doing things; willingness to modify one’s preferred way of performing tasks.
Honesty/integrity - Displays behavior that is ethical and honest serving as a role model for others and perform actions that demonstrate their values.
Maintain Confidentiality - Respects the confidentiality of information or concerns shared by others.
Teamwork - Actively participates in team. Encourages co-operation. Aware of needs of others and responds flexibly. Shares information and supports team members.
Written and Verbal Communication – Speaks and writes with clarity, precision and purpose.

Responsibilities

Lead, coach, and support Enrichment staff by setting clear expectations, monitoring performance, and ensuring accountability
Foster a positive, mission-driven culture focused on client impact
Facilitate regular team and individual meetings.
Oversee client intake and ensure appropriate service placement
Guide clients through programs that support their goals and independence
Monitor participation, outcomes, and KPIs to ensure program effectiveness
Identify client needs, trends, and service gaps to improve delivery and efficiency
Partner with the Executive Director on program strategy, expansion, and continuous improvement
Provide guidance to clients navigating Social Security Disability
Maintain a small caseload and ensure accurate documentation and compliance
Complete benefits certification (training provided)
Build and maintain relationships with employers, schools, and association partners
Serve as an ambassador at appropriate events and meetings to increase awareness and referrals.