Program Manager (Part-Time)

SEEL•Marquette, MI

About The Position

The Program Manager (PM) will lead the delivery of energy efficiency and direct installation services to utility customers. With a focus on program development and implementation, treating energy efficiency as a production resource. The PM will manage the daily operations of a weatherization program designed to support and educate limited-income customers. This includes managing the local team and handling communication with the Detroit corporate office and the utility client. In addition, this candidate will have the capacity to support market transformation initiatives and other directives to improve the value proposition for energy efficiency within the team. The PM needs to be a strong leader with solid experience and a passion for operations and achievement within the energy efficiency sector. Strong financial acumen accompanied by budget, client and staff management experience is also paramount to their success. The ideal candidate should possess field and relationship building experience. This PM will also support the growing relationships established and bring new opportunities and resources to the table.

Requirements

Bachelor’s degree and 5 years of experience in project management, customer service logistics, energy efficiency, and/or electric technologies concepts and practices or related field
Minimum of 3 years experience effectively leading, motivating, mentoring and developing teams
Minimum of 3 years experience in both client relationship management and team management
Strong financial acumen with proven experience managing P&L and/or departmental budgets is required
Self-directed with the ability to anticipate challenges within cross-functional, complex structures
Ability to work in a team-oriented, matrixed work environment
A “refuse-to-lose” attitude and passion for achieving business excellence with sense of urgency
Effective verbal, written and listening communication skills, including excellent presentation and public speaking abilities
Ability to empower teams to greater success, with excellent hands-on mentoring and collaboration
Experience developing, implementing and analyzing processes
Strong organizational skills and attention to detail
Proven problem-solving skills
Extensive experience and judgment to plan and accomplish goals
Proven ability to challenge traditional approaches with a focus on creativity and innovation
Ability to analyze, interpret and synthesize data and information along with strong computer skills in Microsoft Office, especially Excel
Ability to pass a background check and drug test
Travel is expected 10-15 percent of the time
Performing duties and attending events during the evening and on the weekend occurs rarely, but may be required

Nice To Haves

Graduate degree in business, environmental policy, energy management is preferred
Experience in lead generation marketing and financial analysis, strategic account management, business development and/or client relationship management is a plus
Familiarity with utility conservation programs is a plus

Responsibilities

Lead the Operations team and position it for success by anticipating and delivering on our client’s needs
Manage resources from cross-functional operations and overseeing project budgets to deliver the required amount of energy savings for our clients
Oversee day-to-day operational program management to ensure client deliverables are met
Manage organizational growth and risk through the adoption of thorough, efficient operational procedures including status reporting, staff meetings, operations reviews and dashboards and key performance indicators (i.e., KPIs) Effectively communicate with internal departments, including Marketing, Finance, Data, and Talent Management, to ensure projects are appropriately funded, resourced, and targeted to exceed client expectations
Manage existing contract by developing and maintaining project budgets, high-level work plans, and deliverable schedules including work breakdown structures, resource labor budgets, and monthly client reporting
Draft scope of work (i.e., SOW) documents for new or expanded business proposals as needed
Communicate with clients through timely written project reports and facilitation of project team and client meetings
Manage program tasks and work with team members in all of our offices to share information and resources, and develop project materials and tools
Management and oversight of all aspects of efficiency initiatives including milestone delivery and deadlines, budget and P&L (i.e., profit and loss) financial management, timely task delivery, monthly client reporting, monitoring and summation of program progress, and internal cross-functional team management.
Preparation of reports for clients and management regarding project status
Work in collaboration with client account team to manage the expectations of all stakeholders
Manage, develop and implement product marketing and lead generation activities to maximize ROI of program services
Perform related work as required