Program Manager

Kenan-Flagler Business School Executive Education • Chapel Hill, NC

10d • Onsite

About The Position

At UNC Executive Development, we take great pride in the design and delivery of our programs, providing business leaders with the space to learn and grow professionally and personally. As a key member of the program and operations team, the Program Manager is responsible for all aspects of program management and delivery in Chapel Hill, other US locations, global program locations, as well as virtual programming. This individual serves as a primary customer interface with high-level corporate executive participants and manages all operational components of program delivery.

Requirements

• Strong customer service orientation
• Excellent attention to detail
• Strong project management skills
• Organizational skills
• Communication skills
• Strong command of Microsoft Word, Excel, and PowerPoint desired
• An undergraduate degree
• Three years of administrative experience or equivalent experience in a related area

Nice To Haves

• Experience working with global clients
• Direct report management a plus
• Experience in event management
• Corporate customer service experience
• Virtual learning platforms experience
• Training and development experience

Responsibilities

• Perform on-site, virtual, and/or hybrid program delivery management for Executive Development clients and participants
• Manage multiple programs being delivered consecutively using strong project management skills
• Collaborate with the internal program and operations team to meet deadlines and effectively deliver high-quality programming
• Establish and maintain excellent, professional working relationships with clients and program participants with a service-first mindset that we call the Carolina Experience
• Coordinate with program faculty and Portfolio Directors to drive the planning process before, after and during program deliveries
• Set timelines for faculty and keep them informed about important client details
• Work closely with service providers to ensure program operations run smoothly and efficiently
• Contract and negotiate with appropriate suppliers to obtain meeting space, lodging, meals, and program materials
• Manage accounts payables and receivables and track program expenses to stay within an established budget
• Prepare and provide participants with high-quality program materials in formats consistent with Kenan-Flagler and UNC brand standards
• Develop program websites for use in distributing program information, including logistics and materials, and communicate with participants and company officials to provide instructions concerning their participation
• Proactively seek opportunities for process improvement and determine appropriate solutions for program delivery

Benefits

• In addition to base salary, this role is eligible to participate in an incentive compensation plan with competitive bonus potential based on performance.
• Group health, dental and vision plans
• 401(k) retirement plan with employer match
• Life & disability insurance provided and funded by the LLC
• Flexible spending account options
• Paid holidays and time-off
• Paid parental leave and other leave programs
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree