Program Manager - Second Shift

CADES•Springfield Township, PA

8d•Onsite

About The Position

The Program Manager oversees and manages up to five Community Living Arrangement (CLA) homes under Pennsylvania Office of Developmental Programs (ODP) 6400 regulations. The homes support individuals with intellectual and developmental disabilities, complex medical needs, physical disabilities, and mental illness. The Program Manager manages the homes during the assigned shift, helping maintain a clean, safe, and orderly environment and working with Direct Support Professionals (DSPs) to ensure implementation of Individualized Support Plans (ISPs). The role includes supervising, training, coaching, and supporting staff; maintaining appropriate staffing levels; planning active programming; conducting medication and vehicle-securement observations; leading safety drills; and training staff on individuals’ food and diet needs. The Program Manager models professional behavior and appropriate care, delegates tasks, and collaborates with the Treatment Manager and Overnight Supervisor to support consistent operations and compliance across the homes. The position is regularly scheduled for the second shift, Monday through Friday, with periodic weekend on-call shifts. Regular, physical attendance at a CADES location Monday through Friday is required.

Requirements

High school diploma or graduate equivalency diploma; a bachelor’s degree in human services, social work, or a related field is also listed.
Three years of experience working with individuals with multiple disabilities, including understanding safety and communication supports for individuals with physical disabilities.
Two years of demonstrated staff-supervision experience, including recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.
Previous experience working in and managing a unionized workforce.
Knowledge of Pennsylvania Department of Public Welfare 6400 regulations.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong attention to detail.
Ability to work effectively as part of a team.
Strong time-management and organizational skills.
Excellent judgment and ability to solve problems and make decisions independently with little or no direct supervision.
Ability to anticipate changes or identify issues and take appropriate action.
Excellent customer interaction, collaboration, written communication, and verbal communication skills.
Intermediate experience with Microsoft Word, Excel, Outlook, SharePoint, and PowerPoint.
Experience using electronic management or electronic records systems.
Ability to perform CPR, First Aid, and crisis intervention using agency-trained protocols.
Ability to pass and maintain CADES driving and securement observation certification.
Current, valid driver’s license in the state of residence, at least three years of U.S. driving experience, and an acceptable driving record as assessed through DMV review.
Availability for weekend work as needed and scheduled.
Ability to attend off-site meetings as necessary.

Nice To Haves

Experience using Therap; preferred.

Responsibilities

Supervise assigned staff in recruitment, selection, leadership, coaching, training, skill assessment, performance management, and corrective action.
Collaborate with the Treatment Manager and Overnight Supervisor on performance evaluations for DSPs who work multiple shifts.
Apply collective bargaining agreement terms and procedures in the unionized workforce, including scheduling, transfers, promotions, discipline, and grievances as appropriate.
Conduct regular house meetings, document dates, attendance, and topics, and securely file meeting records.
Monitor group-home schedules and staffing ratios, coordinate with relevant teams to prevent coverage gaps, and implement backup plans when emergencies affect staffing.
Monitor Relias training due dates and completion, and communicate with staff about upcoming or overdue training.
Orient new DSPs, coach and model direct-care skills, and confirm and reassess staff competency through reviews, refreshers, and assessments.
Use and reconcile a corporate credit card for home supplies in accordance with policy and budget requirements.
Model and coach appropriate visitor reception while protecting residents’ privacy and health.
Train and coach DSPs on documentation, medication administration, personal care, meals and food textures, cleaning and sanitizing, infection control, and PPE use.
Direct staff in completing required records, including daily t-logs, overnight checklists, food logs, sleep charts, and behavior data; monitor completion and provide feedback or retraining.
Document training, coaching, and supervision, including expectations and follow-up actions, and enter and file records in appropriate systems such as Therap, Paycom, or Relias.
Recognize staff strengths, delegate household and care tasks appropriately, and acknowledge good work.
Complete medication observations and audits in accordance with ODP regulations, and ensure accurate medication administration and documentation.
Provide staff training, coaching, and supervision and ensure completion of administrative tasks, including EHR documentation, visitor sign-in sheets, Paycom, and Relias duties.
Receive staff call-outs and help locate qualified coverage; communicate with staff who remain on shift beyond scheduled hours about coverage updates and expectations.
Respond to calls, emails, and messages from stakeholders and use HIPAA-compliant systems for staff communications to protect confidentiality.
Maintain respectful, professional, and engaging interactions with DSPs, individuals served, CADES staff, families, neighbors, physicians, support coordinators, ODP representatives, and external clinicians.
Respond to emergencies according to assigned protocols, model emergency-response skills, and practice drills with staff.
Support staff training on clinical treatment plans, including proactive behavior strategies, transfer techniques, and food-texture modifications.
Coordinate leisure activities and visits with families and external stakeholders; arrange transportation and funds, and encourage residents’ interests, skills, social connections, and quality of life.
Report and document behavioral and other unusual incidents to program leadership for follow-up.
Model rapport-building and person-centered interactions, including respectful communication and use of individuals’ preferred communication strategies.
Operate agency-provided vehicles and transport individuals safely, following required safety and wheelchair-securement procedures.
Participate in assigned on-call responsibilities.
Perform other duties as assigned.