Program Manager - Financial Coaching

My Secure Advantage • Remote, US,

3d • $80,000 - $90,000

About The Position

The Program Manager supports reliable financial-coaching service delivery for military members and families by coordinating commitments, surfacing risks, and closing operational gaps that could affect member access or sponsor confidence. This hands-on, coordinator-level individual contributor keeps project commitments organized and visible, maintains readiness visibility, follows through on commitments, prepares clear reporting, and escalates issues early enough for leaders to act. The title refers to program coordination, not authority over people, strategy, budgets, or the contract. Program and functional leaders retain those decisions; this role helps teams carry them out reliably.

The role coordinates priorities, milestones, dependencies, handoffs, readiness evidence, reporting, issue follow-up, and agreed workflows across delivery teams and partners. It interfaces with the prime contractor for scheduled issue reviews and program updates. The Program Manager works within approved priorities and authority, routes specialized questions to appropriate decision-makers, and does not independently change scope, make staffing or launch decisions, or commit the organization to new terms or service promises.

Success is measured by dependable completion of approved coordination deliverables, timely visibility of readiness gaps, accurate and decision-ready reporting, and clear ownership and follow-through for priority issues. The position is in the Financial Coaching department and reports to the VP of Financial Coaching.

Requirements

• Demonstrated success in project coordination, program support, operations support, or a comparable role involving multiple owners, deadlines, and dependencies.
• Experience maintaining accurate plans and status reports, coordinating cross-functional handoffs, and identifying risks early.
• Comfort working with spreadsheets, shared documents, project trackers, and reporting tools.
• Clear written communication and ability to learn program-specific systems.
• Relevant education, training, or equivalent practical experience.
• Sound handling of confidential information.
• Tier 2 security clearance is required.

Nice To Haves

• Seasonal, service-delivery, or regulated-program experience is helpful.
• Previous security clearance is preferred.

Responsibilities

• Maintain an accurate, usable view of priorities, milestones, dependencies, and commitments; clarify success and next steps with owners and follow through to completion or escalation.
• Coordinate service-readiness handoffs across HR, IT, training, coaching leadership, and staffing partners, making readiness evidence and gaps visible and ensuring gaps have owners.
• Prepare concise, accurate operational reporting on service performance, readiness, risks, and unresolved decisions; reconcile inconsistencies with source owners and distinguish facts from assumptions.
• Interface with the project's prime contractor for scheduled issue reviews and program updates; prepare status information, communicate open issues and next steps, and track commitments with appropriate MSA owners.
• Keep ownership, next steps, and escalation paths clear for operational obstacles and service concerns; route technical, staffing, quality, or contract questions to decision-makers and track follow-through until resolution is confirmed.
• Maintain agreed workflows, handoffs, and documentation for consistent delivery across distributed teams.
• Recommend improvements based on recurring issues and seasonal lessons, coordinate approved changes, and confirm whether they address underlying service problems.
• Support leaders’ internal and partner communications without independently committing MSA to new terms or service promises.
• Track coordination deliverables, readiness requirements, status-report accuracy and timeliness, and priority-issue follow-up against the stated success metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed