On-Site Program Manager
About The Position
SmartStart Education is seeking a mission-driven, student-centered Program Manager to oversee the successful implementation and daily operations of school-based academic programs. This individual plays a critical role in maintaining exceptional instructional quality, supporting academic staff, and building trusted partnerships with school leaders. The ideal candidate has experience in classroom instruction and program implementation, excels at relationship management, and is passionate about improving student outcomes through high-quality educational programming. This is a hybrid position requiring four days per week traveling to assigned school sites and one day per week working remotely from a home office.
Requirements
- At least one (1) year of leadership or coordination experience within an educational program.
- Proven ability to build and maintain strong, trust-based customer relationships, particularly with school leaders and administrators.
- Excellent communication and interpersonal skills.
- Deep understanding of urban education and its associated equity challenges.
- Strong organizational and problem-solving abilities.
- Travel to assigned school sites is required four (4) days per week.
- Frequent local travel between multiple school locations is expected.
- Reliable transportation and a valid driver's license are required.
- Occasional travel outside the primary service area may be required for trainings, meetings, or special projects.
Responsibilities
- Manage the day-to-day operations of multiple school-based academic programs while ensuring instructional quality and curriculum fidelity.
- Serve as the primary liaison between partner schools, instructional staff, and internal leadership.
- Monitor program performance, identify opportunities for improvement, and implement effective solutions.
- Conduct regular onsite school visits to provide support, resolve issues, and ensure high-quality service delivery.
- Supervise and support tutors, teachers, and program coordinators.
- Provide coaching, regular feedback, and professional development to improve instructional quality.
- Lead staff onboarding and training to ensure consistent implementation of program expectations and protocols.
- Build, maintain, and strengthen trusted relationships with school leaders and key stakeholders.
- Attend meetings with school partners to communicate program progress, address concerns, and adapt services to evolving needs.
- Represent SmartStart Education with professionalism, responsiveness, and cultural competence.
- Foster inclusive, high-expectation learning environments that support the success of all students.
- Promote culturally responsive practices across program implementation and staff development.
- Oversee scheduling, attendance, staffing coverage, and other program logistics.
- Maintain timely communication with school partners, staff, and internal teams.
- Support program documentation, reporting, and data collection.
- Perform other duties as assigned.
Benefits
- Hybrid work environment.
- Bonus eligibility.
- Opportunity to make a meaningful impact on students and schools.
- Collaborative, mission-driven team environment.
- Professional growth and leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
