Program Manager (53024)

Westcare•Pinellas Park, FL

1d•Onsite

About The Position

The person in this position oversees the day-to-day operation, supervises all program non-clinical staff, and performs all administrative duties for the WestCare GulfCoast-Florida Program(s) as assigned. Person in this position helps to ensure that the program(s) function properly and in accordance with all state laws, CARF, and contracts. Reports to and works cooperatively with Regional Vice President.

Requirements

2+ years of office supervisory experience preferred.
Excellent written and verbal communication skills.
Ability to handle multiple projects simultaneously.
Excellent communication skills.
Attention to detail.
Ability to exercise good judgment and discretion.
Ability to work well in a team environment.
Superior organizational skills.
Extremely strong computer skills, to encompass all Microsoft Office applications.
Adherence to the highest standard of ethical conduct.
Professional appearance and demeanor.
Minimum bachelor’s degree from an accredited college or university with a major in counseling, social work, psychology, or related human services field.

Nice To Haves

2+ years of office supervisory experience

Responsibilities

Assist with GulfCoast-Florida program operations and administration.
Oversee front desk operations to ensure appropriate coverage, professional customer service, accurate information, and efficient administrative processes.
Oversee the referral and intake process, including monitoring incoming referrals, referral status, scheduling, and coordination with clinical and administrative staff to support timely access to services.
Monitor and coordinate client flow throughout the program(s) to promote efficient scheduling, timely service delivery, and appropriate utilization of program resources.
Oversee the collection, tracking, and reconciliation of client co-pays and other client financial responsibilities in accordance with organizational policies and procedures.
Monitor billing processes and collaborate with appropriate billing and administrative staff to promote accurate and timely billing, resolve billing issues, and address outstanding documentation or other barriers affecting reimbursement.
Oversee required program reporting and ensure reports, data, and supporting documentation are accurate, complete, and submitted within established timeframes.
Maintain and approve inventory of all office supplies for assigned location.
Work cooperatively with Regional Accountant to process invoice statements, when applicable.
Review and evaluate each non-clinical employee’s job performance on an annual basis.
Provide individual feedback regularly.
Supervise and review the work of all non-clinical staff.
Develop and maintain professional collaborative relationships with the judicial system and community service providers.
Act as WestCare GulfCoast-Florida’s representative/liaison with other agencies regarding all Client/Service issues.
Attends meetings and training opportunities in the community as requested by the Regional Vice President.
Review and evaluate staff at least annually using direct observation and review of work, client interaction, completion of the agency-required eLearning courses and other required training.
Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
Other duties as assigned.