Program Manager

Volunteers of America Los Angeles•Los Angeles, CA

1d•Onsite

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. PAY RATE: $69607.47- $73271.02 Per Year JOB SUMMARY AND PURPOSE The Program Manager I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)
Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision.
Minimum of 2 year of direct experience in Staff Management

Nice To Haves

Master of Social Work or discipline related to Program services.
Experience connecting clients to community and government resources
Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
Knowledge about community resources
Experience with HMIS and other relevant databases used by partner service providers
Ability to work with people from various backgrounds and/or limited English capabilities

Responsibilities

Intake, assessments, service planning, service delivery, and goal attainment
Training, supervision, and problem-solving for difficult cases
Meeting grant objectives, adhering to grant guidelines
Provides information to Division Director highlighting progress to reaching set goals
Provides quality service to clients with rental issues.
Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
Measures and assess impact of services, supports, and participates in key elements to the program's success
Effectively communicates project expectations to team members
Coordinate outreach and collaboration efforts with community partners and landlords
Responsible for day-to-day service delivery efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.
Ensure all services to clients are properly recorded: every client intake along with the subsequent service documentation, evaluate achievement of program goals, report to senior leadership.
Collaborates with other service providers to link various programs to community resources and supportive services.
Keep comprehensive records of compliance with Funder and Regulatory requirements.
Responsible for service team’s development through: training, policy and procedure, structured supervision, and learning collaboratives
Identifies better, faster, more efficient ways to achieve the mission of the program
Community Outreach.
Other duties as required and is subject to change at any time.
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.