Program Manager

Crest Industries • Pineville, LA

5d • Onsite

About The Position

Come join our collaborative and innovative team at DIS-TRAN Packaged Substations! DIS-TRAN Packaged Substations has been an industry leader in the design and supply of high-voltage, open-air substations, and switchyards since 1965. Over a half-century of building meaningful relationships with our customers and vendors boils down to one thing: people. We take pride in our collaborative approach where everything we do is designed to deliver the project the right way, your way. Though we have grown over the years, and now offer new innovations like our Factory-Built Substations, our age-old commitment will never change: to take care of you like family. DIS-TRAN Pacakged Substations is currently looking for a Program Manager to join their team in Pineville, Louisiana. The Program Manager is responsible for managing and growing long-term customer relationships while ensuring the successful execution and coordination of customer programs. This role serves as the primary customer advocate and strategic partner following project handoff from Business Development. Working at the intersection of Business Development, Operations, and Project Management, the Program Manager is responsible for driving customer retention, supporting account growth, coordinating strategic initiatives, and ensuring alignment between customer expectations and operational execution. This position requires strong communication skills, business acumen, organizational leadership, and the ability to build relationships across multiple levels within customer organizations. The Program Manager must maintain a proactive approach to customer engagement, operational coordination, continuous improvement, and future pipeline planning.

Requirements

• 5+ years of experience in program management, customer success, account management, project management, or related customer-facing roles.
• Experience in industrial, manufacturing, engineering, construction, or other technical environments.
• Strong understanding of customer relationship management, business development processes, and commercial operations.
• Demonstrated ability to manage complex customer accounts with multiple stakeholders and changing priorities.
• Proven ability to lead customer-facing meetings, presentations, and strategic discussions.
• Strong organizational, communication, and problem-solving skills.
• Ability to work cross-functionally with Business Development, Operations, Engineering and Design, Project Management, and Technical Teams.
• Strong attention to detail with the ability to manage multiple priorities simultaneously.
• Ability to analyze customer needs and translate them into actionable plans and strategies.
• Willingness and ability to travel up to 25–50% as business needs require.

Nice To Haves

• Experience utilizing CRM platforms such as HubSpot preferred.

Responsibilities

• Serve as the primary point of contact for assigned program-managed customer accounts.
• Develop and maintain strong customer relationships focused on long-term partnership, retention, and growth.
• Lead customer meetings, strategic reviews, facility tours, presentations, and program discussions.
• Coordinate and manage customer retention and developmental growth campaigns through HubSpot CRM.
• Track customer engagement, organizational structures, and key decision-makers to support strategic account management.
• Create individualized customer engagement strategies tailored to specific stakeholders and customer needs.
• Monitor customer satisfaction and proactively address risks, concerns, and escalations.
• Act as the liaison between Business Development, Project Management, Operations, and Technical Teams.
• Coordinate program-level communication to ensure alignment between customer expectations and project execution.
• Support strategic initiatives requiring cross-functional coordination across multiple departments.
• Assist in planning and forecasting future pipeline opportunities for assigned accounts.
• Track overall program health, timelines, deliverables, and customer commitments.
• Support installation planning, operational coordination, and customer communication throughout the project lifecycle.
• Lead and coordinate lessons learned reviews following project completion.
• Involvement in tracking and management of NCRs (Non-Conformance Reports) and customer-related improvement actions.
• Drive continuous improvement initiatives focused on customer experience, communication, and operational execution.
• Identify account expansion opportunities and collaborate with Business Development on growth strategies.
• Maintain accurate customer documentation, activity tracking, and communication records within HubSpot CRM.
• Travel as needed to support customer meetings, project milestones, conferences, facility visits, deliveries, and relationship-building activities.
• Maintain strong in-person customer relationships to support long-term account success and partnership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed